Canada Customer Relationship Management Market Size & Outlook
Canada customer relationship management market, 2018-2030 (US$M)
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Canada customer relationship management market highlights
- The Canada customer relationship management market generated a revenue of USD 3,898.6 million in 2023 and is expected to reach USD 10,174.1 million by 2030.
- The Canada market is expected to grow at a CAGR of 14.7% from 2024 to 2030.
- In terms of segment, retail was the largest revenue generating application in 2023.
- Telecom & IT is the most lucrative application segment registering the fastest growth during the forecast period.
Customer relationship management market data book summary
| Market revenue in 2023 | USD 3,898.6 million |
| Market revenue in 2030 | USD 10,174.1 million |
| Growth rate | 14.7% (CAGR from 2023 to 2030) |
| Largest segment | Retail |
| Fastest growing segment | Telecom & IT |
| Historical data | 2018 - 2022 |
| Base year | 2023 |
| Forecast period | 2024 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | BFSI, Retail, Healthcare, Telecom & IT, Discrete Manufacturing, Government & Education |
| Key market players worldwide | Adobe Inc, Capstone Copper Corp, Freshworks Inc Ordinary Shares Class A, Microsoft Corp, Monday.Com Ltd Ordinary Shares, Hewlett Packard Enterprise Co, Oracle Corp, Salesforce Inc, SAP SE, Hellman & Friedman, Zoho |
Other key industry trends
- In terms of revenue, Canada accounted for 5.9% of the global customer relationship management market in 2023.
- Country-wise, U.S. is expected to lead the global market in terms of revenue in 2030.
- In North America, U.S. customer relationship management market is projected to lead the regional market in terms of revenue in 2030.
- Canada is the fastest growing regional market in North America and is projected to reach USD 10,174.1 million by 2030.
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Customer Relationship Management Market Scope
Customer Relationship Management Market Companies
| Name | Profile | # Employees | HQ | Website |
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Canada customer relationship management market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to customer relationship management market will help companies and investors design strategic landscapes.
Retail was the largest segment with a revenue share of 23.22% in 2023. Horizon Databook has segmented the Canada customer relationship management market based on bfsi, retail, healthcare, telecom & it, discrete manufacturing, government & education covering the revenue growth of each sub-segment from 2018 to 2030.
The Customer Relationship Management (CRM) market in Canada is a growing and dynamic market, offering a wide range of solutions to businesses of all sizes. With customers becoming more empowered and demanding better experiences, businesses in Canada are investing in CRM solutions to help them better understand their customers and deliver more personalized experiences.
Also, the growing amount of customer data generated by businesses has made it necessary to invest in effective CRM solutions to manage this data and extract meaningful insights. Furthermore, the Canadian government has provided support for businesses looking to adopt new technologies, including CRM solutions, through grants and tax incentives.
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Our clientele includes a mix of customer relationship management market companies, investment firms, advisory firms & academic institutions.
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30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
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Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
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Horizon Databook provides a detailed overview of country-level data and insights on the Canada customer relationship management market , including forecasts for subscribers. This country databook contains high-level insights into Canada customer relationship management market from 2018 to 2030, including revenue numbers, major trends, and company profiles.
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Canada customer relationship management market size, by application, 2018-2030 (US$M)
Canada Customer Relationship Management Market Outlook Share, 2023 & 2030 (US$M)
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