Brazil Customer Relationship Management Market Size & Outlook
Brazil customer relationship management market, 2018-2030 (US$M)
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Brazil customer relationship management market highlights
- The Brazil customer relationship management market generated a revenue of USD 1,446.7 million in 2023 and is expected to reach USD 3,455.8 million by 2030.
- The Brazil market is expected to grow at a CAGR of 13.2% from 2024 to 2030.
- In terms of segment, retail was the largest revenue generating application in 2023.
- Telecom & IT is the most lucrative application segment registering the fastest growth during the forecast period.
Customer relationship management market data book summary
| Market revenue in 2023 | USD 1,446.7 million |
| Market revenue in 2030 | USD 3,455.8 million |
| Growth rate | 13.2% (CAGR from 2023 to 2030) |
| Largest segment | Retail |
| Fastest growing segment | Telecom & IT |
| Historical data | 2018 - 2022 |
| Base year | 2023 |
| Forecast period | 2024 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | BFSI, Retail, Healthcare, Telecom & IT, Discrete Manufacturing, Government & Education |
| Key market players worldwide | Adobe Inc, Capstone Copper Corp, Freshworks Inc Ordinary Shares Class A, Microsoft Corp, Monday.Com Ltd Ordinary Shares, Hewlett Packard Enterprise Co, Oracle Corp, Salesforce Inc, SAP SE, Hellman & Friedman, Zoho |
Other key industry trends
- In terms of revenue, Brazil accounted for 2.2% of the global customer relationship management market in 2023.
- Country-wise, U.S. is expected to lead the global market in terms of revenue in 2030.
- In Latin America, Brazil customer relationship management market is projected to lead the regional market in terms of revenue in 2030.
- Brazil is the fastest growing regional market in Latin America and is projected to reach USD 3,455.8 million by 2030.
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Customer Relationship Management Market Scope
Customer Relationship Management Market Companies
| Name | Profile | # Employees | HQ | Website |
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Brazil customer relationship management market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to customer relationship management market will help companies and investors design strategic landscapes.
Retail was the largest segment with a revenue share of 23.29% in 2023. Horizon Databook has segmented the Brazil customer relationship management market based on bfsi, retail, healthcare, telecom & it, discrete manufacturing, government & education covering the revenue growth of each sub-segment from 2018 to 2030.
Brazil and other countries are experiencing an increase in the demand for consumer goods across the region, subsequently creating the need for on-demand customer service. This supports the CRM market's growth, as CRM solutions help meet this demand.
Additionally, Brazil is anticipating an increase in local and global e-commerce in the upcoming years. This is expected to support new and alternative payment modes and subsequently drive the customer relationship management market's growth.
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Our clientele includes a mix of customer relationship management market companies, investment firms, advisory firms & academic institutions.
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30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
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Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
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Horizon Databook provides a detailed overview of country-level data and insights on the Brazil customer relationship management market , including forecasts for subscribers. This country databook contains high-level insights into Brazil customer relationship management market from 2018 to 2030, including revenue numbers, major trends, and company profiles.
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Brazil customer relationship management market size, by application, 2018-2030 (US$M)
Brazil Customer Relationship Management Market Outlook Share, 2023 & 2030 (US$M)
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