Global Customer Experience Monitoring Market Size & Outlook
Global customer experience monitoring market, 2018-2030 (US$M)
Global customer experience monitoring market highlights
- The global customer experience monitoring market generated a revenue of USD 3,045.0 million in 2023 and is expected to reach USD 13,161.0 million by 2030.
- The market is expected to grow at a CAGR (2024 - 2030) of 23.3% by 2030.
- In terms of segment, feedback management accounted for a revenue of USD 3,045.0 million in 2023.
- Feedback Management is the most lucrative solution segment registering the fastest growth during the forecast period.
- In terms of region, North America was the largest revenue generating market in 2023.
Global data book summary
| Market revenue in 2023 | USD 3,045.0 million |
| Market revenue in 2030 | USD 13,161.0 million |
| Growth rate | 23.3% (CAGR from 2023 to 2030) |
| Largest segment | Feedback management |
| Fastest growing segment | Feedback Management |
| Historical data covered | 2018 - 2022 |
| Base year for estimation | 2023 |
| Forecast period covered | 2024 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Feedback Management |
Other key industry trends
- In terms of revenue, the North America accounted for 34.9% of the global customer experience monitoring market in 2023.
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Customer Experience Monitoring Market Scope
Customer Experience Monitoring Market Companies
| Name | Profile | # Employees | HQ | Website |
|---|
Global customer experience monitoring market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to customer experience monitoring market will help companies and investors design strategic landscapes.
Feedback management was the largest segment with a revenue share of 100% in 2023. Horizon Databook has segmented the Global customer experience monitoring market based on feedback management covering the revenue growth of each sub-segment from 2018 to 2030.
- Global Customer Experience Monitoring Solution Outlook (Revenue, USD Million, 2018-2030)
- Feedback Management
- Customer Analytics
- Customer Journey Analytics
- Sentiment Analysis
- Real-time Monitoring
- Global Customer Experience Monitoring Type Outlook (Revenue, USD Million, 2018-2030)
- PC Terminal
- Mobile Terminal
- Global Customer Experience Monitoring End Use Outlook (Revenue, USD Million, 2018-2030)
- Retail & E-Commerce
- BFSI (Banking, Financial Services, and Insurance)
- Healthcare
- IT & Telecommunications
- Government
- Hospitality
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Target buyers of Global customer experience monitoring market databook
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Our clientele includes a mix of customer experience monitoring market companies, investment firms, advisory firms & academic institutions.
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30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
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Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
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The rest of the revenue is generated working with academic and research not-for-profit institutes. We do our bit of pro-bono by working with these institutions at subsidized rates.
Horizon Databook provides a detailed overview of global-level data and insights on the Global customer experience monitoring market , including forecasts for subscribers. This global databook contains high-level insights into Global customer experience monitoring market from 2018 to 2030, including revenue numbers, major trends, and company profiles.
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Global customer experience monitoring market size, by regions, 2018-2030 (US$M)
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