UK Contact Center Transformation Market Size & Outlook

The contact center transformation market in UK is expected to reach a projected revenue of US$ 2,035.6 million by 2027. A compound annual growth rate of 13.6% is expected of UK contact center transformation market from 2021 to 2027.
Revenue, 2020 (US$M)
$833.6
Forecast, 2027 (US$M)
$2,035.6
CAGR, 2021 - 2027
13.6%
Report Coverage
UK

UK contact center transformation market highlights

  • The UK contact center transformation market generated a revenue of USD 833.6 million in 2020 and is expected to reach USD 2,035.6 million by 2027.
  • The UK market is expected to grow at a CAGR of 13.6% from 2021 to 2027.
  • In terms of segment, solution was the largest revenue generating component in 2020.
  • Service is the most lucrative component segment registering the fastest growth during the forecast period.


Contact center transformation market data book summary

Market revenue in 2020USD 833.6 million
Market revenue in 2027USD 2,035.6 million
Growth rate13.6% (CAGR from 2020 to 2027)
Largest segmentSolution
Fastest growing segmentService
Historical data2016 - 2019
Base year2020
Forecast period2021 - 2027
Quantitative unitsRevenue in USD million
Market segmentationSolution, Service
Key market players worldwideAGC Inc, AT&T, Cisco Systems Inc, Five9 Inc, Microsoft Corp, Mitel Networks Corporation, SAP SE, RingCentral Inc Class A, Talkdesk, Aculab, Genesys International Corporation


Other key industry trends

  • In terms of revenue, UK accounted for 6.0% of the global contact center transformation market in 2020.
  • Country-wise, U.S. is expected to lead the global market in terms of revenue in 2027.
  • In Europe, Germany contact center transformation market is projected to lead the regional market in terms of revenue in 2027.
  • Germany is the fastest growing regional market in Europe and is projected to reach USD 2,626.4 million by 2027.

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Contact Center Transformation Market Scope

Contact center transformation market segmentation & scope
Omnichannel Routing
Real Time Reporting & Analytics
Social Media Analytics
Visual Network Analytics
Voice Biometrics
Workforce Engagement
Others
Integration & Deployment
Support & Maintenance
Training & Consulting
Managed Services
Hosted
On-premise
Large Enterprises
Small & Medium Enterprises
BFSI
Consumer Goods & Retail
Government
Healthcare
IT & Telecom
Travel & Hospitality
Others

Contact Center Transformation Market Companies

Name Profile # Employees HQ Website

UK contact center transformation market outlook

The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to contact center transformation market will help companies and investors design strategic landscapes.


Solution was the largest segment with a revenue share of 63.74% in 2020. Horizon Databook has segmented the UK contact center transformation market based on solution, service covering the revenue growth of each sub-segment from 2016 to 2027.


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Target buyers of UK contact center transformation market databook

  • Our clientele includes a mix of contact center transformation market companies, investment firms, advisory firms & academic institutions.
  • 30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
  • Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
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Horizon Databook provides a detailed overview of country-level data and insights on the UK contact center transformation market, including forecasts for subscribers. This country databook contains high-level insights into UK contact center transformation market from 2016 to 2027, including revenue numbers, major trends, and company profiles.

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UK contact center transformation market size, by component, 2016-2027 (US$M)

UK Contact Center Transformation Market Share, 2020 & 2027 (US$M)

UK contact center transformation market size, by component, 2016-2027 (US$M)

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