Global Contact Center Transformation Market Size & Outlook
Global contact center transformation market, 2016-2027 (US$M)
Related Markets
Global contact center transformation market highlights
- The global contact center transformation market generated a revenue of USD 13,884.2 million in 2020 and is expected to reach USD 35,198.2 million by 2027.
- The market is expected to grow at a CAGR (2021 - 2027) of 14.2% by 2027.
- In terms of segment, solution accounted for a revenue of USD 8,864.1 million in 2020.
- Service is the most lucrative component segment registering the fastest growth during the forecast period.
- In terms of region, North America was the largest revenue generating market in 2020.
- Country-wise, U.S. is expected to register the highest CAGR from 2021 to 2027.
Global data book summary
| Market revenue in 2020 | USD 13,884.2 million |
| Market revenue in 2027 | USD 35,198.2 million |
| Growth rate | 14.2% (CAGR from 2020 to 2027) |
| Largest segment | Solution |
| Fastest growing segment | Service |
| Historical data covered | 2016 - 2019 |
| Base year for estimation | 2020 |
| Forecast period covered | 2021 - 2027 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Solution, Service |
Other key industry trends
- In terms of revenue, the North America accounted for 31.9% of the global contact center transformation market in 2020.
- By country, the U.S. is projected to lead the global market in terms of revenue in 2027.
- By country, U.S. is the fastest growing regional market and is projected to reach USD 7,976.2 million by 2027.
No credit card required*
Horizon in a snapshot
- 30K+ Global Market Reports
- 120K+ Country Reports
- 1.2M+ Market Statistics
- 200K+ Company Profiles
- Industry insights and more
Contact Center Transformation Market Scope
Contact Center Transformation Market Companies
| Name | Profile | # Employees | HQ | Website |
|---|
Global contact center transformation market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to contact center transformation market will help companies and investors design strategic landscapes.
Solution was the largest segment with a revenue share of 63.84% in 2020. Horizon Databook has segmented the Global contact center transformation market based on solution, service covering the revenue growth of each sub-segment from 2016 to 2027.
- Global Contact Center Transformation Component Outlook (Revenue, USD Million, 2016-2027)
- Solution
- Omnichannel Routing
- Real Time Reporting & Analytics
- Social Media Analytics
- Visual Network Analytics
- Voice Biometrics
- Workforce Engagement
- Others
- Service
- Integration & Deployment
- Support & Maintenance
- Training & Consulting
- Managed Services
- Solution
- Global Contact Center Transformation Deployment Outlook (Revenue, USD Million, 2016-2027)
- Hosted
- On-premise
- Global Contact Center Transformation Enterprise Size Outlook (Revenue, USD Million, 2016-2027)
- Large Enterprises
- Small & Medium Enterprises
- Global Contact Center Transformation End Use Outlook (Revenue, USD Million, 2016-2027)
- BFSI
- Consumer Goods & Retail
- Government
- Healthcare
- IT & Telecom
- Travel & Hospitality
- Others
Reasons to subscribe to Global contact center transformation market databook:
-
Access to comprehensive data: Horizon Databook provides over 1 million market statistics and 20,000+ reports, offering extensive coverage across various industries and regions.
-
Informed decision making: Subscribers gain insights into market trends, customer preferences, and competitor strategies, empowering informed business decisions.
-
Cost-Effective solution: It's recognized as the world's most cost-effective market research database, offering high ROI through its vast repository of data and reports.
-
Customizable reports: Tailored reports and analytics allow companies to drill down into specific markets, demographics, or product segments, adapting to unique business needs.
-
Strategic advantage: By staying updated with the latest market intelligence, companies can stay ahead of competitors, anticipate industry shifts, and capitalize on emerging opportunities.
Target buyers of Global contact center transformation market databook
-
Our clientele includes a mix of contact center transformation market companies, investment firms, advisory firms & academic institutions.
-
30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
-
Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
-
The rest of the revenue is generated working with academic and research not-for-profit institutes. We do our bit of pro-bono by working with these institutions at subsidized rates.
Horizon Databook provides a detailed overview of global-level data and insights on the Global contact center transformation market, including forecasts for subscribers. This global databook contains high-level insights into Global contact center transformation market from 2016 to 2027, including revenue numbers, major trends, and company profiles.
Partial client list
Global contact center transformation market size, by regions, 2016-2027 (US$M)
Top 10 countries: Contact center transformation market size, 2020 (US$M)
Global contact center transformation market share, by component, 2020 & 2027 (%, US$M)
Contact center transformation market: Opportunity assessment by country
Global contact center transformation market, by region, 2020 (US$M)
| Component | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | 2027 | CAGR |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| North America | 3,189.4 | 3,444.0 | 3,730.6 | 4,056.0 | 4,426.4 | 4,860.5 | 5,386.9 | 6,029.7 | 6,818.1 | 7,798.1 | 9,031.2 | 10,605.2 | 13.3% |
| Europe | 2,768.2 | 2,980.6 | 3,219.4 | 3,490.1 | 3,797.7 | 4,158.0 | 4,594.9 | 5,128.1 | 5,781.4 | 6,592.7 | 7,612.4 | 8,912.2 | 13.0% |
| Asia Pacific | 1,873.6 | 2,071.2 | 2,296.6 | 2,555.7 | 2,854.6 | 3,208.1 | 3,638.8 | 4,168.2 | 4,823.2 | 5,645.2 | 6,690.2 | 8,039.3 | 15.9% |
| Latin America | 1,009.1 | 1,109.9 | 1,224.4 | 1,355.4 | 1,505.8 | 1,683.1 | 1,898.4 | 2,162.3 | 2,487.7 | 2,894.5 | 3,409.8 | 4,072.4 | 15.3% |
| MEA | 862.6 | 951.1 | 1,051.7 | 1,167.1 | 1,299.6 | 1,455.9 | 1,645.9 | 1,878.9 | 2,166.3 | 2,526.0 | 2,982.1 | 3,569.1 | 15.5% |
| Overall | 9,702.9 | 10,556.8 | 11,522.7 | 12,624.3 | 13,884.2 | 15,365.6 | 17,164.9 | 19,367.2 | 22,076.7 | 25,456.6 | 29,725.7 | 35,198.2 | 14.2% |
Related regional statistics
Sign up - it's easy, and free!
Sign up and get instant basic access to databook, upgrade
when ready, or enjoy our
free plan indefinitely.
Included in Horizon account
- 30K+ Global Market Reports
- 120K+ Country Reports
- 1.2M+ Market Statistics
- 200K+ Company Profiles
- Industry insights and more
