Global Contact Center Transformation Market Size & Outlook
Global contact center transformation market, 2016-2027 (US$M)
Related Markets
Global contact center transformation market highlights
- The global contact center transformation market generated a revenue of USD 13,884.2 million in 2020 and is expected to reach USD 35,198.2 million by 2027.
- The market is expected to grow at a CAGR (2021 - 2027) of 14.2% by 2027.
- In terms of segment, solution accounted for a revenue of USD 8,864.1 million in 2020.
- Service is the most lucrative component segment registering the fastest growth during the forecast period.
- In terms of region, North America was the largest revenue generating market in 2020.
- Country-wise, U.S. is expected to register the highest CAGR from 2021 to 2027.
Global data book summary
| Market revenue in 2020 | USD 13,884.2 million |
| Market revenue in 2027 | USD 35,198.2 million |
| Growth rate | 14.2% (CAGR from 2020 to 2027) |
| Largest segment | Solution |
| Fastest growing segment | Service |
| Historical data covered | 2016 - 2019 |
| Base year for estimation | 2020 |
| Forecast period covered | 2021 - 2027 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Solution, Service |
Other key industry trends
- In terms of revenue, the North America accounted for 31.9% of the global contact center transformation market in 2020.
- By country, the U.S. is projected to lead the global market in terms of revenue in 2027.
- By country, U.S. is the fastest growing regional market and is projected to reach USD 7,976.2 million by 2027.
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Contact Center Transformation Market Scope
Contact Center Transformation Market Companies
| Name | Profile | # Employees | HQ | Website |
|---|
Global contact center transformation market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to contact center transformation market will help companies and investors design strategic landscapes.
Solution was the largest segment with a revenue share of 63.84% in 2020. Horizon Databook has segmented the Global contact center transformation market based on solution, service covering the revenue growth of each sub-segment from 2016 to 2027.
- Global Contact Center Transformation Component Outlook (Revenue, USD Million, 2016-2027)
- Solution
- Omnichannel Routing
- Real Time Reporting & Analytics
- Social Media Analytics
- Visual Network Analytics
- Voice Biometrics
- Workforce Engagement
- Others
- Service
- Integration & Deployment
- Support & Maintenance
- Training & Consulting
- Managed Services
- Solution
- Global Contact Center Transformation Deployment Outlook (Revenue, USD Million, 2016-2027)
- Hosted
- On-premise
- Global Contact Center Transformation Enterprise Size Outlook (Revenue, USD Million, 2016-2027)
- Large Enterprises
- Small & Medium Enterprises
- Global Contact Center Transformation End Use Outlook (Revenue, USD Million, 2016-2027)
- BFSI
- Consumer Goods & Retail
- Government
- Healthcare
- IT & Telecom
- Travel & Hospitality
- Others
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Target buyers of Global contact center transformation market databook
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Our clientele includes a mix of contact center transformation market companies, investment firms, advisory firms & academic institutions.
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30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
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Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
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Horizon Databook provides a detailed overview of global-level data and insights on the Global contact center transformation market, including forecasts for subscribers. This global databook contains high-level insights into Global contact center transformation market from 2016 to 2027, including revenue numbers, major trends, and company profiles.
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Global contact center transformation market size, by regions, 2016-2027 (US$M)
Top 10 countries: Contact center transformation market size, 2020 (US$M)
Global contact center transformation market share, by component, 2020 & 2027 (%, US$M)
Contact center transformation market: Opportunity assessment by country
Global contact center transformation market, by region, 2020 (US$M)
Related regional statistics
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