Latin America Contact Center Transformation Market Size & Outlook

The contact center transformation market in Latin America is expected to reach a projected revenue of US$ 4,072.4 million by 2027. A compound annual growth rate of 15.3% is expected of Latin America contact center transformation market from 2021 to 2027.
Revenue, 2020 (US$M)
$1,505.8
Forecast, 2027 (US$M)
$4,072.4
CAGR, 2021 - 2027
15.3%
Report Coverage
Latin America

Latin America contact center transformation market highlights

  • The Latin America contact center transformation market generated a revenue of USD 1,505.8 million in 2020.
  • The market is expected to grow at a CAGR of 15.3% from 2021 to 2027.
  • In terms of segment, solution was the largest revenue generating component in 2020.
  • Service is the most lucrative component segment registering the fastest growth during the forecast period.
  • Country-wise, Brazil is expected to register the highest CAGR from 2021 to 2027.


Latin America data book summary

Market revenue in 2020USD 1,505.8 million
Market revenue in 2027USD 4,072.4 million
Growth rate15.3% (CAGR from 2020 to 2027)
Largest segmentSolution
Fastest growing segmentService
Historical data covered2016 - 2019
Base year for estimation2020
Forecast period covered2021 - 2027
Quantitative unitsRevenue in USD million
Market segmentationSolution, Service
Key market players worldwideAGC Inc, AT&T, Cisco Systems Inc, Five9 Inc, Microsoft Corp, Mitel Networks Corporation, SAP SE, RingCentral Inc Class A, Talkdesk, Aculab, Genesys International Corporation


Other key industry trends

  • In terms of revenue, Latin America region accounted for 10.8% of the global contact center transformation market in 2020.
  • Globally, North America is projected to lead the regional market in terms of revenue in 2027.
  • Asia Pacific is the fastest growing regional market and is projected to reach USD 8,039.3 million by 2027.

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Contact Center Transformation Market Scope

Contact center transformation market segmentation & scope
Omnichannel Routing
Real Time Reporting & Analytics
Social Media Analytics
Visual Network Analytics
Voice Biometrics
Workforce Engagement
Others
Integration & Deployment
Support & Maintenance
Training & Consulting
Managed Services
Hosted
On-premise
Large Enterprises
Small & Medium Enterprises
BFSI
Consumer Goods & Retail
Government
Healthcare
IT & Telecom
Travel & Hospitality
Others

Contact Center Transformation Market Companies

Name Profile # Employees HQ Website

Latin America contact center transformation market outlook

The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to contact center transformation market will help companies and investors design strategic landscapes.


Solution was the largest segment with a revenue share of 63.76% in 2020. Horizon Databook has segmented the Latin America contact center transformation market based on solution, service covering the revenue growth of each sub-segment from 2016 to 2027.


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  • Our clientele includes a mix of contact center transformation market companies, investment firms, advisory firms & academic institutions.
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Horizon Databook provides a detailed overview of continent-level data and insights on the Latin America contact center transformation market, including forecasts for subscribers. This continent databook contains high-level insights into Latin America contact center transformation market from 2016 to 2027, including revenue numbers, major trends, and company profiles.

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Latin America contact center transformation market size, by country, 2016-2027 (US$M)

Latin America Contact Center Transformation Market Share, 2020 & 2027 (US$M)

Latin America contact center transformation market size, by country, 2016-2027 (US$M)

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