India Contact Center Transformation Market Size & Outlook
The contact center transformation market in India is expected to reach a projected revenue of US$ 1,536.3 million by 2027. A compound annual growth rate of 18.1% is expected of India contact center transformation market from 2021 to 2027.
Revenue, 2020 (US$M)
$478.3
Forecast, 2027 (US$M)
$1,536.3
CAGR, 2021 - 2027
18.1%
Report Coverage
India
India contact center transformation market, 2016-2027 (US$M)
Related Markets
India contact center transformation market highlights
- The India contact center transformation market generated a revenue of USD 478.3 million in 2020 and is expected to reach USD 1,536.3 million by 2027.
- The India market is expected to grow at a CAGR of 18.1% from 2021 to 2027.
- In terms of segment, solution was the largest revenue generating component in 2020.
- Service is the most lucrative component segment registering the fastest growth during the forecast period.
Contact center transformation market data book summary
| Market revenue in 2020 | USD 478.3 million |
| Market revenue in 2027 | USD 1,536.3 million |
| Growth rate | 18.1% (CAGR from 2020 to 2027) |
| Largest segment | Solution |
| Fastest growing segment | Service |
| Historical data | 2016 - 2019 |
| Base year | 2020 |
| Forecast period | 2021 - 2027 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Solution, Service |
| Key market players worldwide | AGC Inc, AT&T, Cisco Systems Inc, Five9 Inc, Microsoft Corp, Mitel Networks Corporation, SAP SE, RingCentral Inc Class A, Talkdesk, Aculab, Genesys International Corporation |
Other key industry trends
- In terms of revenue, India accounted for 3.4% of the global contact center transformation market in 2020.
- Country-wise, U.S. is expected to lead the global market in terms of revenue in 2027.
- In Asia Pacific, China contact center transformation market is projected to lead the regional market in terms of revenue in 2027.
- India is the fastest growing regional market in Asia Pacific and is projected to reach USD 1,536.3 million by 2027.
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Contact Center Transformation Market Scope
Contact center transformation market segmentation & scope
Omnichannel Routing
Real Time Reporting & Analytics
Social Media Analytics
Visual Network Analytics
Voice Biometrics
Workforce Engagement
Others
Integration & Deployment
Support & Maintenance
Training & Consulting
Managed Services
Contact Center Transformation Market Companies
| Name | Profile | # Employees | HQ | Website |
|---|
India contact center transformation market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to contact center transformation market will help companies and investors design strategic landscapes.
Solution was the largest segment with a revenue share of 63.56% in 2020. Horizon Databook has segmented the India contact center transformation market based on solution, service covering the revenue growth of each sub-segment from 2016 to 2027.
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Our clientele includes a mix of contact center transformation market companies, investment firms, advisory firms & academic institutions.
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Horizon Databook provides a detailed overview of country-level data and insights on the India contact center transformation market, including forecasts for subscribers. This country databook contains high-level insights into India contact center transformation market from 2016 to 2027, including revenue numbers, major trends, and company profiles.
Partial client list
India contact center transformation market size, by component, 2016-2027 (US$M)
India Contact Center Transformation Market Share, 2020 & 2027 (US$M)
Related regional statistics
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