Europe Contact Center Transformation Market Size & Outlook

The contact center transformation market in Europe is expected to reach a projected revenue of US$ 8,912.2 million by 2027. A compound annual growth rate of 13% is expected of Europe contact center transformation market from 2021 to 2027.
Revenue, 2020 (US$M)
$3,797.7
Forecast, 2027 (US$M)
$8,912.2
CAGR, 2021 - 2027
13%
Report Coverage
Europe

Europe contact center transformation market highlights

  • The Europe contact center transformation market generated a revenue of USD 3,797.7 million in 2020.
  • The market is expected to grow at a CAGR of 13% from 2021 to 2027.
  • In terms of segment, solution was the largest revenue generating component in 2020.
  • Service is the most lucrative component segment registering the fastest growth during the forecast period.
  • Country-wise, Germany is expected to register the highest CAGR from 2021 to 2027.


Europe data book summary

Market revenue in 2020USD 3,797.7 million
Market revenue in 2027USD 8,912.2 million
Growth rate13% (CAGR from 2020 to 2027)
Largest segmentSolution
Fastest growing segmentService
Historical data covered2016 - 2019
Base year for estimation2020
Forecast period covered2021 - 2027
Quantitative unitsRevenue in USD million
Market segmentationSolution, Service
Key market players worldwideAGC Inc, AT&T, Cisco Systems Inc, Five9 Inc, Microsoft Corp, Mitel Networks Corporation, SAP SE, RingCentral Inc Class A, Talkdesk, Aculab, Genesys International Corporation


Other key industry trends

  • In terms of revenue, Europe region accounted for 27.4% of the global contact center transformation market in 2020.
  • Globally, North America is projected to lead the regional market in terms of revenue in 2027.
  • Asia Pacific is the fastest growing regional market and is projected to reach USD 8,039.3 million by 2027.

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Contact Center Transformation Market Scope

Contact center transformation market segmentation & scope
Omnichannel Routing
Real Time Reporting & Analytics
Social Media Analytics
Visual Network Analytics
Voice Biometrics
Workforce Engagement
Others
Integration & Deployment
Support & Maintenance
Training & Consulting
Managed Services
Hosted
On-premise
Large Enterprises
Small & Medium Enterprises
BFSI
Consumer Goods & Retail
Government
Healthcare
IT & Telecom
Travel & Hospitality
Others

Contact Center Transformation Market Companies

Name Profile # Employees HQ Website

Europe contact center transformation market outlook

The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to contact center transformation market will help companies and investors design strategic landscapes.


Solution was the largest segment with a revenue share of 63.85% in 2020. Horizon Databook has segmented the Europe contact center transformation market based on solution, service covering the revenue growth of each sub-segment from 2016 to 2027.


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Target buyers of Europe contact center transformation market databook

  • Our clientele includes a mix of contact center transformation market companies, investment firms, advisory firms & academic institutions.
  • 30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
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Horizon Databook provides a detailed overview of continent-level data and insights on the Europe contact center transformation market, including forecasts for subscribers. This continent databook contains high-level insights into Europe contact center transformation market from 2016 to 2027, including revenue numbers, major trends, and company profiles.

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Europe contact center transformation market size, by country, 2016-2027 (US$M)

Europe Contact Center Transformation Market Share, 2020 & 2027 (US$M)

Europe contact center transformation market size, by country, 2016-2027 (US$M)

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