U.S. Contact Center Intelligence Market Size & Outlook
U.S. contact center intelligence market, 2016-2027 (US$M)
Related Markets
U.S. contact center intelligence market highlights
- The U.S. contact center intelligence market generated a revenue of USD 360.9 million in 2020 and is expected to reach USD 1,364.2 million by 2027.
- The U.S. market is expected to grow at a CAGR of 20.9% from 2021 to 2027.
- In terms of segment, solution was the largest revenue generating component in 2020.
- Service is the most lucrative component segment registering the fastest growth during the forecast period.
Contact center intelligence market data book summary
| Market revenue in 2020 | USD 360.9 million |
| Market revenue in 2027 | USD 1,364.2 million |
| Growth rate | 20.9% (CAGR from 2020 to 2027) |
| Largest segment | Solution |
| Fastest growing segment | Service |
| Historical data | 2016 - 2019 |
| Base year | 2020 |
| Forecast period | 2021 - 2027 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Solution, Service |
| Key market players worldwide | Amazon.com Inc, Artificial Intelligence Technology Solutions Inc, Avaya, Alphabet Inc Class A, Microsoft Corp, Nuance Communications, Oracle Corp, SAP SE, International Business Machines Corp, Zendesk |
Other key industry trends
- In terms of revenue, U.S. accounted for 27.4% of the global contact center intelligence market in 2020.
- Country-wise, U.S. is expected to lead the global market in terms of revenue in 2027.
- In North America, U.S. contact center intelligence market is projected to lead the regional market in terms of revenue in 2027.
- Canada is the fastest growing regional market in North America and is projected to reach USD 449.4 million by 2027.
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Contact Center Intelligence Market Scope
Contact Center Intelligence Market Companies
| Name | Profile | # Employees | HQ | Website |
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U.S. contact center intelligence market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to contact center intelligence market will help companies and investors design strategic landscapes.
Solution was the largest segment with a revenue share of 68.99% in 2020. Horizon Databook has segmented the U.S. contact center intelligence market based on solution, service covering the revenue growth of each sub-segment from 2016 to 2027.
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Our clientele includes a mix of contact center intelligence market companies, investment firms, advisory firms & academic institutions.
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Horizon Databook provides a detailed overview of country-level data and insights on the U.S. contact center intelligence market, including forecasts for subscribers. This country databook contains high-level insights into U.S. contact center intelligence market from 2016 to 2027, including revenue numbers, major trends, and company profiles.
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U.S. contact center intelligence market size, by component, 2016-2027 (US$M)
U.S. Contact Center Intelligence Market Share, 2020 & 2027 (US$M)
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