Global Contact Center Intelligence Market Size & Outlook
The contact center intelligence industry worldwide is expected to reach a projected revenue of US$ 5,785.2 million by 2027. A compound annual growth rate of 23.5% is expected of the worldwide contact center intelligence industry from 2021 to 2027.
Revenue, 2020 (US$M)
$1,317.5
Forecast, 2027 (US$M)
$5,785.2
CAGR, 2021 - 2027
23.5%
Report Coverage
Worldwide
Global contact center intelligence market, 2016-2027 (US$M)
Related Markets
Global contact center intelligence market highlights
- The global contact center intelligence market generated a revenue of USD 1,317.5 million in 2020 and is expected to reach USD 5,785.2 million by 2027.
- The market is expected to grow at a CAGR (2021 - 2027) of 23.5% by 2027.
- In terms of segment, solution accounted for a revenue of USD 906.8 million in 2020.
- Service is the most lucrative component segment registering the fastest growth during the forecast period.
- In terms of region, North America was the largest revenue generating market in 2020.
- Country-wise, U.S. is expected to register the highest CAGR from 2021 to 2027.
Global data book summary
| Market revenue in 2020 | USD 1,317.5 million |
| Market revenue in 2027 | USD 5,785.2 million |
| Growth rate | 23.5% (CAGR from 2020 to 2027) |
| Largest segment | Solution |
| Fastest growing segment | Service |
| Historical data covered | 2016 - 2019 |
| Base year for estimation | 2020 |
| Forecast period covered | 2021 - 2027 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Solution, Service |
Other key industry trends
- In terms of revenue, the North America accounted for 34.2% of the global contact center intelligence market in 2020.
- By country, the U.S. is projected to lead the global market in terms of revenue in 2027.
- By country, U.S. is the fastest growing regional market and is projected to reach USD 1,364.2 million by 2027.
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Contact Center Intelligence Market Scope
Contact center intelligence market segmentation & scope
Contact Center Intelligence Market Companies
| Name | Profile | # Employees | HQ | Website |
|---|
Global contact center intelligence market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to contact center intelligence market will help companies and investors design strategic landscapes.
solution was the largest segment with a revenue share of 68.83% in 2020. Horizon Databook has segmented the Global contact center intelligence market based on solution, service covering the revenue growth of each sub-segment from 2016 to 2027.
- Global Contact Center Intelligence Component Outlook (Revenue, USD Million, 2016-2027)
- Solution
- Chatbot
- Intelligent Virtual Assistant (IVA)
- Intelligent Interactive Voice Response (IVR) System
- Service
- Integration & Deployment
- Support & Maintenance
- Training & Consulting
- Managed Services
- Solution
- Global Contact Center Intelligence Technology Outlook (Revenue, USD Million, 2016-2027)
- Natural Language Processing
- Machine Learning
- Automatic Speech Recognition
- Computer Vision
- Video Recognition
- Global Contact Center Intelligence Deployment Outlook (Revenue, USD Million, 2016-2027)
- Hosted
- On-premise
- Global Contact Center Intelligence Enterprise Size Outlook (Revenue, USD Million, 2016-2027)
- Large Enterprises
- Small & Medium Enterprises
- Global Contact Center Intelligence End Use Outlook (Revenue, USD Million, 2016-2027)
- BFSI
- Consumer Goods & Retail
- Government
- Healthcare
- IT & Telecom
- Travel & Hospitality
- Others
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Target buyers of Global contact center intelligence market databook
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Our clientele includes a mix of contact center intelligence market companies, investment firms, advisory firms & academic institutions.
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30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
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Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
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The rest of the revenue is generated working with academic and research not-for-profit institutes. We do our bit of pro-bono by working with these institutions at subsidized rates.
Horizon Databook provides a detailed overview of global-level data and insights on the Global contact center intelligence market, including forecasts for subscribers. This global databook contains high-level insights into Global contact center intelligence market from 2016 to 2027, including revenue numbers, major trends, and company profiles.
Partial client list
Global contact center intelligence market statistics, by regions, 2016-2027 (US$M)
Top 10 countries: Contact center intelligence market size, 2020 (USD Million)
Top 10 countries: Contact center intelligence market size, 2020 (USD Million)
Global contact center intelligence market, by region, 2020 (US$M)
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Related regional statistics
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