Global Contact Center Intelligence Market Size & Outlook
Global contact center intelligence market, 2016-2027 (US$M)
Related Markets
Global contact center intelligence market highlights
- The global contact center intelligence market generated a revenue of USD 1,317.5 million in 2020 and is expected to reach USD 5,785.2 million by 2027.
- The market is expected to grow at a CAGR (2021 - 2027) of 23.5% by 2027.
- In terms of segment, solution accounted for a revenue of USD 906.8 million in 2020.
- Service is the most lucrative component segment registering the fastest growth during the forecast period.
- In terms of region, North America was the largest revenue generating market in 2020.
- Country-wise, U.S. is expected to register the highest CAGR from 2021 to 2027.
Global data book summary
| Market revenue in 2020 | USD 1,317.5 million |
| Market revenue in 2027 | USD 5,785.2 million |
| Growth rate | 23.5% (CAGR from 2020 to 2027) |
| Largest segment | Solution |
| Fastest growing segment | Service |
| Historical data covered | 2016 - 2019 |
| Base year for estimation | 2020 |
| Forecast period covered | 2021 - 2027 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Solution, Service |
Other key industry trends
- In terms of revenue, the North America accounted for 34.2% of the global contact center intelligence market in 2020.
- By country, the U.S. is projected to lead the global market in terms of revenue in 2027.
- By country, U.S. is the fastest growing regional market and is projected to reach USD 1,364.2 million by 2027.
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Contact Center Intelligence Market Scope
Contact Center Intelligence Market Companies
| Name | Profile | # Employees | HQ | Website |
|---|
Global contact center intelligence market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to contact center intelligence market will help companies and investors design strategic landscapes.
Solution was the largest segment with a revenue share of 68.83% in 2020. Horizon Databook has segmented the Global contact center intelligence market based on solution, service covering the revenue growth of each sub-segment from 2016 to 2027.
- Global Contact Center Intelligence Component Outlook (Revenue, USD Million, 2016-2027)
- Solution
- Chatbot
- Intelligent Virtual Assistant (IVA)
- Intelligent Interactive Voice Response (IVR) System
- Service
- Integration & Deployment
- Support & Maintenance
- Training & Consulting
- Managed Services
- Solution
- Global Contact Center Intelligence Technology Outlook (Revenue, USD Million, 2016-2027)
- Natural Language Processing
- Machine Learning
- Automatic Speech Recognition
- Computer Vision
- Video Recognition
- Global Contact Center Intelligence Deployment Outlook (Revenue, USD Million, 2016-2027)
- Hosted
- On-premise
- Global Contact Center Intelligence Enterprise Size Outlook (Revenue, USD Million, 2016-2027)
- Large Enterprises
- Small & Medium Enterprises
- Global Contact Center Intelligence End Use Outlook (Revenue, USD Million, 2016-2027)
- BFSI
- Consumer Goods & Retail
- Government
- Healthcare
- IT & Telecom
- Travel & Hospitality
- Others
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Target buyers of Global contact center intelligence market databook
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Our clientele includes a mix of contact center intelligence market companies, investment firms, advisory firms & academic institutions.
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30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
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Horizon Databook provides a detailed overview of global-level data and insights on the Global contact center intelligence market, including forecasts for subscribers. This global databook contains high-level insights into Global contact center intelligence market from 2016 to 2027, including revenue numbers, major trends, and company profiles.
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Global contact center intelligence market size, by regions, 2016-2027 (US$M)
Top 10 countries: Contact center intelligence market size, 2020 (US$M)
Global contact center intelligence market share, by component, 2020 & 2027 (%, US$M)
Contact center intelligence market: Opportunity assessment by country
Global contact center intelligence market, by region, 2020 (US$M)
| Component | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | 2027 | CAGR |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| North America | 208.9 | 252.9 | 306.4 | 371.5 | 450.8 | 547.6 | 666.1 | 811.2 | 989.5 | 1,208.7 | 1,479.1 | 1,813.7 | 22.0% |
| Europe | 153.9 | 184.8 | 222.1 | 267.2 | 321.6 | 387.5 | 467.4 | 564.4 | 682.6 | 826.6 | 1,002.6 | 1,218.4 | 21.0% |
| Asia Pacific | 102.6 | 130.0 | 164.8 | 209.0 | 265.3 | 337.0 | 428.5 | 545.5 | 695.5 | 888.0 | 1,135.7 | 1,455.6 | 27.5% |
| Latin America | 69.2 | 85.6 | 105.9 | 131.2 | 162.4 | 201.2 | 249.6 | 309.7 | 384.9 | 478.9 | 596.6 | 744.6 | 24.3% |
| MEA | 49.0 | 61.0 | 75.9 | 94.4 | 117.4 | 146.2 | 182.0 | 226.9 | 283.0 | 353.4 | 441.7 | 553.1 | 24.8% |
| Overall | 583.5 | 714.3 | 875.1 | 1,073.2 | 1,317.5 | 1,619.5 | 1,993.6 | 2,457.7 | 3,035.5 | 3,755.5 | 4,655.7 | 5,785.2 | 23.5% |
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