The databook is designed to serve as a comprehensive guide to navigating this
sector. The databook focuses on market statistics denoted in the form of
revenue and y-o-y growth and CAGR across the globe and regions. A detailed
competitive and opportunity analyses related to contact center intelligence market will
help companies and investors design strategic landscapes.
solution was the
largest segment with a revenue share of
68.83% in
2020.
Horizon Databook has segmented the Global contact center intelligence market based on solution, service covering the revenue growth of each sub-segment from 2016 to
2027.
- Global Contact Center Intelligence Component Outlook (Revenue, USD Million, 2016-2027)
- Solution
- Chatbot
- Intelligent Virtual Assistant (IVA)
- Intelligent Interactive Voice Response (IVR) System
- Service
- Integration & Deployment
- Support & Maintenance
- Training & Consulting
- Managed Services
- Global Contact Center Intelligence Technology Outlook (Revenue, USD Million, 2016-2027)
- Natural Language Processing
- Machine Learning
- Automatic Speech Recognition
- Computer Vision
- Video Recognition
- Global Contact Center Intelligence Deployment Outlook (Revenue, USD Million, 2016-2027)
- Global Contact Center Intelligence Enterprise Size Outlook (Revenue, USD Million, 2016-2027)
- Large Enterprises
- Small & Medium Enterprises
- Global Contact Center Intelligence End Use Outlook (Revenue, USD Million, 2016-2027)
- BFSI
- Consumer Goods & Retail
- Government
- Healthcare
- IT & Telecom
- Travel & Hospitality
- Others
Reasons to
subscribe to Global contact center intelligence market databook:
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Access to comprehensive data: Horizon Databook provides over 1 million market statistics and 20,000+ reports, offering extensive coverage across various industries and regions.
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Informed decision making: Subscribers gain insights into market trends, customer preferences, and competitor strategies, empowering informed business decisions.
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Cost-Effective solution: It's recognized as the world's most cost-effective market research database, offering high ROI through its vast repository of data and reports.
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Customizable reports: Tailored reports and analytics allow companies to drill down into specific markets, demographics, or product segments, adapting to unique business needs.
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Strategic advantage: By staying updated with the latest market intelligence, companies can stay ahead of competitors, anticipate industry shifts, and capitalize on emerging opportunities.
Target buyers of
Global contact center intelligence market databook
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Our clientele includes a mix of contact center intelligence market companies, investment firms, advisory firms & academic institutions.
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30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
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Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
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The rest of the revenue is generated working with academic and research not-for-profit institutes. We do our bit of pro-bono by working with these institutions at subsidized rates.
Horizon Databook provides a detailed
overview of
global-level
data and insights on the Global contact center intelligence market, including
forecasts for subscribers. This
global
databook contains high-level insights into
Global contact center intelligence market from
2016 to
2027, including revenue
numbers, major trends, and company profiles.