North America Contact Center Intelligence Market Size & Outlook
North America contact center intelligence market, 2016-2027 (US$M)
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North America contact center intelligence market highlights
- The North America contact center intelligence market generated a revenue of USD 450.8 million in 2020.
- The market is expected to grow at a CAGR of 22% from 2021 to 2027.
- In terms of segment, solution was the largest revenue generating component in 2020.
- Service is the most lucrative component segment registering the fastest growth during the forecast period.
- Country-wise, Canada is expected to register the highest CAGR from 2021 to 2027.
North America data book summary
| Market revenue in 2020 | USD 450.8 million |
| Market revenue in 2027 | USD 1,813.7 million |
| Growth rate | 22% (CAGR from 2020 to 2027) |
| Largest segment | Solution |
| Fastest growing segment | Service |
| Historical data covered | 2016 - 2019 |
| Base year for estimation | 2020 |
| Forecast period covered | 2021 - 2027 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Solution, Service |
| Key market players worldwide | Amazon.com Inc, Artificial Intelligence Technology Solutions Inc, Avaya, Alphabet Inc Class A, Microsoft Corp, Nuance Communications, Oracle Corp, SAP SE, International Business Machines Corp, Zendesk |
Other key industry trends
- In terms of revenue, North America region accounted for 34.2% of the global contact center intelligence market in 2020.
- Globally, North America is projected to lead the regional market in terms of revenue in 2027.
- Asia Pacific is the fastest growing regional market and is projected to reach USD 1,455.6 million by 2027.
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Contact Center Intelligence Market Scope
Contact Center Intelligence Market Companies
| Name | Profile | # Employees | HQ | Website |
|---|
North America contact center intelligence market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to contact center intelligence market will help companies and investors design strategic landscapes.
Solution was the largest segment with a revenue share of 68.97% in 2020. Horizon Databook has segmented the North America contact center intelligence market based on solution, service covering the revenue growth of each sub-segment from 2016 to 2027.
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Target buyers of North America contact center intelligence market databook
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Our clientele includes a mix of contact center intelligence market companies, investment firms, advisory firms & academic institutions.
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30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
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Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
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The rest of the revenue is generated working with academic and research not-for-profit institutes. We do our bit of pro-bono by working with these institutions at subsidized rates.
Horizon Databook provides a detailed overview of continent-level data and insights on the North America contact center intelligence market, including forecasts for subscribers. This continent databook contains high-level insights into North America contact center intelligence market from 2016 to 2027, including revenue numbers, major trends, and company profiles.
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North America contact center intelligence market size, by country, 2016-2027 (US$M)
North America Contact Center Intelligence Market Share, 2020 & 2027 (US$M)
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