Middle East & Africa Contact Center Intelligence Market Size & Outlook

The contact center intelligence market in Middle East & Africa is expected to reach a projected revenue of US$ 553.1 million by 2027. A compound annual growth rate of 24.8% is expected of Middle East & Africa contact center intelligence market from 2021 to 2027.
Revenue, 2020 (US$M)
$117.4
Forecast, 2027 (US$M)
$553.1
CAGR, 2021 - 2027
24.8%
Report Coverage
Middle East & Africa

MEA contact center intelligence market highlights

  • The MEA contact center intelligence market generated a revenue of USD 117.4 million in 2020.
  • The market is expected to grow at a CAGR of 24.8% from 2021 to 2027.
  • In terms of segment, solution was the largest revenue generating component in 2020.
  • Service is the most lucrative component segment registering the fastest growth during the forecast period.


MEA data book summary

Market revenue in 2020USD 117.4 million
Market revenue in 2027USD 553.1 million
Growth rate24.8% (CAGR from 2020 to 2027)
Largest segmentSolution
Fastest growing segmentService
Historical data covered2016 - 2019
Base year for estimation2020
Forecast period covered2021 - 2027
Quantitative unitsRevenue in USD million
Market segmentationSolution, Service
Key market players worldwideAmazon.com Inc, Artificial Intelligence Technology Solutions Inc, Avaya, Alphabet Inc Class A, Microsoft Corp, Nuance Communications, Oracle Corp, SAP SE, International Business Machines Corp, Zendesk


Other key industry trends

  • In terms of revenue, MEA region accounted for 8.9% of the global contact center intelligence market in 2020.
  • Globally, North America is projected to lead the regional market in terms of revenue in 2027.
  • Asia Pacific is the fastest growing regional market and is projected to reach USD 1,455.6 million by 2027.

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Contact Center Intelligence Market Scope

Contact center intelligence market segmentation & scope
Chatbot
Intelligent Virtual Assistant (IVA)
Intelligent Interactive Voice Response (IVR) System
Integration & Deployment
Support & Maintenance
Training & Consulting
Managed Services
Natural Language Processing
Machine Learning
Automatic Speech Recognition
Computer Vision
Video Recognition
Hosted
On-premise
Large Enterprises
Small & Medium Enterprises
BFSI
Consumer Goods & Retail
Government
Healthcare
IT & Telecom
Travel & Hospitality
Others

Contact Center Intelligence Market Companies

Name Profile # Employees HQ Website

Middle East & Africa contact center intelligence market outlook

The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to contact center intelligence market will help companies and investors design strategic landscapes.


Solution was the largest segment with a revenue share of 68.91% in 2020. Horizon Databook has segmented the Middle East & Africa contact center intelligence market based on solution, service covering the revenue growth of each sub-segment from 2016 to 2027.


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Target buyers of Middle East & Africa contact center intelligence market databook

  • Our clientele includes a mix of contact center intelligence market companies, investment firms, advisory firms & academic institutions.
  • 30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
  • Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
  • The rest of the revenue is generated working with academic and research not-for-profit institutes. We do our bit of pro-bono by working with these institutions at subsidized rates.

Horizon Databook provides a detailed overview of continent-level data and insights on the Middle East & Africa contact center intelligence market, including forecasts for subscribers. This continent databook contains high-level insights into Middle East & Africa contact center intelligence market from 2016 to 2027, including revenue numbers, major trends, and company profiles.

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Middle East & Africa contact center intelligence market

Middle East & Africa Contact Center Intelligence Market Share, 2020 & 2027 (US$M)

Middle East & Africa contact center intelligence market

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