Europe Contact Center Intelligence Market Size & Outlook
Related Markets
Europe contact center intelligence market highlights
- The Europe contact center intelligence market generated a revenue of USD 321.6 million in 2020.
- The market is expected to grow at a CAGR of 21% from 2021 to 2027.
- In terms of segment, solution was the largest revenue generating component in 2020.
- Service is the most lucrative component segment registering the fastest growth during the forecast period.
- Country-wise, Germany is expected to register the highest CAGR from 2021 to 2027.
Europe data book summary
| Market revenue in 2020 | USD 321.6 million |
| Market revenue in 2027 | USD 1,218.4 million |
| Growth rate | 21% (CAGR from 2020 to 2027) |
| Largest segment | Solution |
| Fastest growing segment | Service |
| Historical data covered | 2016 - 2019 |
| Base year for estimation | 2020 |
| Forecast period covered | 2021 - 2027 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Solution, Service |
| Key market players worldwide | Amazon.com Inc, Artificial Intelligence Technology Solutions Inc, Avaya, Alphabet Inc Class A, Microsoft Corp, Nuance Communications, Oracle Corp, SAP SE, International Business Machines Corp, Zendesk |
Other key industry trends
- In terms of revenue, Europe region accounted for 24.4% of the global contact center intelligence market in 2020.
- Globally, North America is projected to lead the regional market in terms of revenue in 2027.
- Asia Pacific is the fastest growing regional market and is projected to reach USD 1,455.6 million by 2027.
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Contact Center Intelligence Market Scope
Contact Center Intelligence Market Companies
| Name | Profile | # Employees | HQ | Website |
|---|---|---|---|---|
| Zendesk | View profile | 5001-10000 | San Francisco, California, United States, North America | http://zendesk.com |
| Avaya | View profile | 10001+ | Durham, North Carolina, United States, North America | http://www.avaya.com |
| Nuance Communications | View profile | 5001-10000 | Burlington, Massachusetts, United States, North America | http://www.nuance.com |
| Artificial Intelligence Technology Solutions Inc | View profile | 90 | 10800 Galaxie Avenue, Ferndale, MI, United States, 48220 | https://aitx.ai |
| SAP SE | View profile | 107602 | Dietmar-Hopp-Allee 16, Walldorf, BW, Germany, 69190 | https://www.sap.com |
| Alphabet Inc Class A | View profile | 180895 | 1600 Amphitheatre Parkway, Mountain View, CA, United States, 94043 | https://www.abc.xyz |
| Microsoft Corp | View profile | 221000 | One Microsoft Way, Redmond, WA, United States, 98052-6399 | https://www.microsoft.com |
| International Business Machines Corp | View profile | 282200 | One New Orchard Road, Armonk, NY, United States, 10504 | http://www.ibm.com |
| Oracle Corp | View profile | 164000 | 2300 Oracle Way, Austin, TX, United States, 78741 | https://www.oracle.com |
| Amazon.com Inc | View profile | 1525000 | 410 Terry Avenue North, Seattle, WA, United States, 98109-5210 | https://www.amazon.com |
Europe contact center intelligence market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to contact center intelligence market will help companies and investors design strategic landscapes.
Solution was the largest segment with a revenue share of 68.69% in 2020. Horizon Databook has segmented the Europe contact center intelligence market based on solution, service covering the revenue growth of each sub-segment from 2016 to 2027.
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Target buyers of Europe contact center intelligence market databook
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Our clientele includes a mix of contact center intelligence market companies, investment firms, advisory firms & academic institutions.
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30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
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Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
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The rest of the revenue is generated working with academic and research not-for-profit institutes. We do our bit of pro-bono by working with these institutions at subsidized rates.
Horizon Databook provides a detailed overview of continent-level data and insights on the Europe contact center intelligence market, including forecasts for subscribers. This continent databook contains high-level insights into Europe contact center intelligence market from 2016 to 2027, including revenue numbers, major trends, and company profiles.
Partial client list
Europe contact center intelligence market size, by country, 2016-2027 (US$M)
Europe Contact Center Intelligence Market Share, 2020 & 2027 (US$M)
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