Global Contact Center As A Service Market Size & Outlook
Global contact center as a service market, 2017-2030 (US$M)
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Global contact center as a service market highlights
- The global contact center as a service market generated a revenue of USD 4,425.4 million in 2022 and is expected to reach USD 17,121.7 million by 2030.
- The market is expected to grow at a CAGR (2023 - 2030) of 18.4% by 2030.
- In terms of segment, solution accounted for a revenue of USD 2,963.8 million in 2022.
- Service is the most lucrative component segment registering the fastest growth during the forecast period.
- In terms of region, North America was the largest revenue generating market in 2022.
- Country-wise, U.S. is expected to register the highest CAGR from 2023 to 2030.
Global data book summary
| Market revenue in 2022 | USD 4,425.4 million |
| Market revenue in 2030 | USD 17,121.7 million |
| Growth rate | 18.4% (CAGR from 2022 to 2030) |
| Largest segment | Solution |
| Fastest growing segment | Service |
| Historical data covered | 2017 - 2021 |
| Base year for estimation | 2022 |
| Forecast period covered | 2023 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Solution, Service |
Other key industry trends
- In terms of revenue, the North America accounted for 35.4% of the global contact center as a service market in 2022.
- By country, the U.S. is projected to lead the global market in terms of revenue in 2030.
- By country, U.S. is the fastest growing regional market and is projected to reach USD 4,022.6 million by 2030.
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Contact Center As A Service Market Scope
Contact Center As A Service Market Companies
| Name | Profile | # Employees | HQ | Website |
|---|
Global contact center as a service market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to contact center as a service market will help companies and investors design strategic landscapes.
Solution was the largest segment with a revenue share of 66.97% in 2022. Horizon Databook has segmented the Global contact center as a service market based on solution, service covering the revenue growth of each sub-segment from 2017 to 2030.
- Global Contact Center As A Service Component Outlook (Revenue, USD Million, 2017-2030)
- Solution
- Automatic Call Distribution
- Call Recording
- Computer Telephony Integration
- Customer Collaboration
- Dialer
- Interactive Voice Response
- Reporting & Analytics
- Workforce Optimization
- Others
- Service
- Integration & Deployment
- Support & Maintenance
- Training & Consulting
- Managed Services
- Solution
- Global Contact Center As A Service Enterprise Size Outlook (Revenue, USD Million, 2017-2030)
- Large Enterprises
- Small & Medium Enterprises
- Global Contact Center As A Service End Use Outlook (Revenue, USD Million, 2017-2030)
- BFSI
- Consumer Goods & Retail
- Government
- Healthcare
- IT & Telecom
- Travel & Hospitality
- Others
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Horizon Databook provides a detailed overview of global-level data and insights on the Global contact center as a service market , including forecasts for subscribers. This global databook contains high-level insights into Global contact center as a service market from 2017 to 2030, including revenue numbers, major trends, and company profiles.
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Global contact center as a service market size, by regions, 2017-2030 (US$M)
Top 10 countries: Contact center as a service market size, 2022 (US$M)
Global contact center as a service market share, by component, 2022 & 2030 (%, US$M)
Contact center as a service market: Opportunity assessment by country
Global contact center as a service market, by region, 2022 (US$M)
| Component | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | 2027 | 2028 | 2029 | 2030 | CAGR |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| North America | 1,003.1 | 1,065.8 | 1,143.5 | 1,259.4 | 1,399.6 | 1,564.7 | 1,762.4 | 2,007.1 | 2,307.6 | 2,679.6 | 3,142.6 | 3,725.3 | 4,483.9 | 5,415.4 | 16.8% |
| Europe | 696.5 | 734.8 | 783.1 | 857.5 | 948.1 | 1,055.3 | 1,184.3 | 1,345.0 | 1,543.4 | 1,790.4 | 2,099.6 | 2,491.2 | 2,981.8 | 3,593.3 | 16.6% |
| Asia Pacific | 504.9 | 555.1 | 616.7 | 703.7 | 810.9 | 940.7 | 1,100.2 | 1,302.3 | 1,557.4 | 1,882.8 | 2,301.2 | 2,845.6 | 3,540.3 | 4,439.1 | 21.4% |
| Latin America | 294.3 | 318.3 | 347.8 | 390.4 | 442.6 | 505.0 | 581.1 | 676.6 | 796.0 | 946.6 | 1,138.1 | 1,384.4 | 1,701.0 | 2,103.4 | 19.5% |
| MEA | 203.1 | 221.4 | 243.1 | 274.6 | 313.5 | 359.7 | 416.6 | 488.0 | 577.3 | 691.1 | 835.8 | 1,023.2 | 1,263.3 | 1,570.6 | 20.2% |
| Overall | 2,701.9 | 2,895.4 | 3,134.2 | 3,485.6 | 3,914.7 | 4,425.4 | 5,044.6 | 5,819.0 | 6,781.7 | 7,990.5 | 9,517.3 | 11,469.6 | 13,970.3 | 17,121.7 | 18.4% |
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