U.S. Contact Center Analytics Market Size & Outlook
U.S. contact center analytics market, 2017-2030 (US$M)
Related Markets
U.S. contact center analytics market highlights
- The U.S. contact center analytics market generated a revenue of USD 344.6 million in 2022 and is expected to reach USD 1,221.5 million by 2030.
- The U.S. market is expected to grow at a CAGR of 17.1% from 2023 to 2030.
- In terms of segment, solution was the largest revenue generating component in 2022.
- Service is the most lucrative component segment registering the fastest growth during the forecast period.
Contact center analytics market data book summary
| Market revenue in 2022 | USD 344.6 million |
| Market revenue in 2030 | USD 1,221.5 million |
| Growth rate | 17.1% (CAGR from 2022 to 2030) |
| Largest segment | Solution |
| Fastest growing segment | Service |
| Historical data | 2017 - 2021 |
| Base year | 2022 |
| Forecast period | 2023 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Solution, Service |
| Key market players worldwide | Cisco Systems Inc, Enghouse Systems Ltd, Genpact Ltd, NICE Ltd ADR, Oracle Corp, SAP SE, 8x8 Inc, CallMiner, Five9 Inc, Genesys, Mitel Networks Corporation |
Other key industry trends
- In terms of revenue, U.S. accounted for 24.6% of the global contact center analytics market in 2022.
- Country-wise, U.S. is expected to lead the global market in terms of revenue in 2030.
- In North America, U.S. contact center analytics market is projected to lead the regional market in terms of revenue in 2030.
- Canada is the fastest growing regional market in North America and is projected to reach USD 440.4 million by 2030.
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Contact Center Analytics Market Scope
Contact Center Analytics Market Companies
| Name | Profile | # Employees | HQ | Website |
|---|
U.S. contact center analytics market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to contact center analytics market will help companies and investors design strategic landscapes.
Solution was the largest segment with a revenue share of 67.06% in 2022. Horizon Databook has segmented the U.S. contact center analytics market based on solution, service covering the revenue growth of each sub-segment from 2017 to 2030.
- U.S. Contact Center Analytics Component Outlook (Revenue, USD Million, 2017-2030)
- Solution
- Cross-Channel Analytics
- Performance Analytics
- Predictive Analytics
- Speech Analytics
- Text Analytics
- Service
- Integration & Deployment
- Support & Maintenance
- Training & Consulting
- Managed Service
- Solution
- U.S. Contact Center Analytics Deployment Outlook (Revenue, USD Million, 2017-2030)
- Hosted
- On-premise
- U.S. Contact Center Analytics Enterprise Size Outlook (Revenue, USD Million, 2017-2030)
- Large Enterprises
- Small & Medium Enterprises
- U.S. Contact Center Analytics Application Outlook (Revenue, USD Million, 2017-2030)
- Automatic Call Distributor
- Customer Experience Management
- Log Management
- Real-Time Monitoring & Reporting
- Risk & Compliance Management
- Workforce Optimization
- Others
- U.S. Contact Center Analytics End Use Outlook (Revenue, USD Million, 2017-2030)
- BFSI
- Consumer Goods & Retail
- Government
- Healthcare
- IT & Telecom
- Travel & Hospitality
- Others
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Target buyers of U.S. contact center analytics market databook
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Our clientele includes a mix of contact center analytics market companies, investment firms, advisory firms & academic institutions.
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30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
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Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
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The rest of the revenue is generated working with academic and research not-for-profit institutes. We do our bit of pro-bono by working with these institutions at subsidized rates.
Horizon Databook provides a detailed overview of country-level data and insights on the U.S. contact center analytics market, including forecasts for subscribers. This country databook contains high-level insights into U.S. contact center analytics market from 2017 to 2030, including revenue numbers, major trends, and company profiles.
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U.S. contact center analytics market size, by component, 2017-2030 (US$M)
U.S. Contact Center Analytics Market Share, 2022 & 2030 (US$M)
Related regional statistics
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