Global Contact Center Analytics Market Size & Outlook
Global contact center analytics market, 2017-2030 (US$M)
Related Markets
Global contact center analytics market highlights
- The global contact center analytics market generated a revenue of USD 1,401.8 million in 2022 and is expected to reach USD 5,745.4 million by 2030.
- The market is expected to grow at a CAGR (2023 - 2030) of 19.3% by 2030.
- In terms of segment, solution accounted for a revenue of USD 948.5 million in 2022.
- Service is the most lucrative component segment registering the fastest growth during the forecast period.
- In terms of region, North America was the largest revenue generating market in 2022.
- Country-wise, U.S. is expected to register the highest CAGR from 2023 to 2030.
Global data book summary
| Market revenue in 2022 | USD 1,401.8 million |
| Market revenue in 2030 | USD 5,745.4 million |
| Growth rate | 19.3% (CAGR from 2022 to 2030) |
| Largest segment | Solution |
| Fastest growing segment | Service |
| Historical data covered | 2017 - 2021 |
| Base year for estimation | 2022 |
| Forecast period covered | 2023 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Solution, Service |
Other key industry trends
- In terms of revenue, the North America accounted for 31.6% of the global contact center analytics market in 2022.
- By country, the U.S. is projected to lead the global market in terms of revenue in 2030.
- By country, U.S. is the fastest growing regional market and is projected to reach USD 1,221.5 million by 2030.
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Contact Center Analytics Market Scope
Contact Center Analytics Market Companies
| Name | Profile | # Employees | HQ | Website |
|---|
Global contact center analytics market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to contact center analytics market will help companies and investors design strategic landscapes.
Solution was the largest segment with a revenue share of 67.66% in 2022. Horizon Databook has segmented the Global contact center analytics market based on solution, service covering the revenue growth of each sub-segment from 2017 to 2030.
- Global Contact Center Analytics Component Outlook (Revenue, USD Million, 2017-2030)
- Solution
- Cross-Channel Analytics
- Performance Analytics
- Predictive Analytics
- Speech Analytics
- Text Analytics
- Service
- Integration & Deployment
- Support & Maintenance
- Training & Consulting
- Managed Service
- Solution
- Global Contact Center Analytics Deployment Outlook (Revenue, USD Million, 2017-2030)
- Hosted
- On-premise
- Global Contact Center Analytics Enterprise Size Outlook (Revenue, USD Million, 2017-2030)
- Large Enterprises
- Small & Medium Enterprises
- Global Contact Center Analytics Application Outlook (Revenue, USD Million, 2017-2030)
- Automatic Call Distributor
- Customer Experience Management
- Log Management
- Real-Time Monitoring & Reporting
- Risk & Compliance Management
- Workforce Optimization
- Others
- Global Contact Center Analytics End Use Outlook (Revenue, USD Million, 2017-2030)
- BFSI
- Consumer Goods & Retail
- Government
- Healthcare
- IT & Telecom
- Travel & Hospitality
- Others
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Target buyers of Global contact center analytics market databook
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Our clientele includes a mix of contact center analytics market companies, investment firms, advisory firms & academic institutions.
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30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
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Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
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The rest of the revenue is generated working with academic and research not-for-profit institutes. We do our bit of pro-bono by working with these institutions at subsidized rates.
Horizon Databook provides a detailed overview of global-level data and insights on the Global contact center analytics market, including forecasts for subscribers. This global databook contains high-level insights into Global contact center analytics market from 2017 to 2030, including revenue numbers, major trends, and company profiles.
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Global contact center analytics market size, by regions, 2017-2030 (US$M)
Top 10 countries: Contact center analytics market size, 2022 (US$M)
Global contact center analytics market share, by component, 2022 & 2030 (%, US$M)
Contact center analytics market: Opportunity assessment by country
Global contact center analytics market, by region, 2022 (US$M)
Related regional statistics
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