North America Contact Center Analytics Market Size & Outlook
North America contact center analytics market, 2017-2030 (US$M)
Related Markets
North America contact center analytics market highlights
- The North America contact center analytics market generated a revenue of USD 442.4 million in 2022.
- The market is expected to grow at a CAGR of 18% from 2023 to 2030.
- In terms of segment, solution was the largest revenue generating component in 2022.
- Service is the most lucrative component segment registering the fastest growth during the forecast period.
- Country-wise, Canada is expected to register the highest CAGR from 2023 to 2030.
North America data book summary
| Market revenue in 2022 | USD 442.4 million |
| Market revenue in 2030 | USD 1,661.9 million |
| Growth rate | 18% (CAGR from 2022 to 2030) |
| Largest segment | Solution |
| Fastest growing segment | Service |
| Historical data covered | 2017 - 2021 |
| Base year for estimation | 2022 |
| Forecast period covered | 2023 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Solution, Service |
| Key market players worldwide | Cisco Systems Inc, Enghouse Systems Ltd, Genpact Ltd, NICE Ltd ADR, Oracle Corp, SAP SE, 8x8 Inc, CallMiner, Five9 Inc, Genesys, Mitel Networks Corporation |
Other key industry trends
- In terms of revenue, North America region accounted for 31.6% of the global contact center analytics market in 2022.
- Globally, North America is projected to lead the regional market in terms of revenue in 2030.
- Asia Pacific is the fastest growing regional market and is projected to reach USD 1,526.3 million by 2030.
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Contact Center Analytics Market Scope
Contact Center Analytics Market Companies
| Name | Profile | # Employees | HQ | Website |
|---|
North America contact center analytics market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to contact center analytics market will help companies and investors design strategic landscapes.
Solution was the largest segment with a revenue share of 67.02% in 2022. Horizon Databook has segmented the North America contact center analytics market based on solution, service covering the revenue growth of each sub-segment from 2017 to 2030.
- North America Contact Center Analytics Component Outlook (Revenue, USD Million, 2017-2030)
- Solution
- Cross-Channel Analytics
- Performance Analytics
- Predictive Analytics
- Speech Analytics
- Text Analytics
- Service
- Integration & Deployment
- Support & Maintenance
- Training & Consulting
- Managed Service
- Solution
- North America Contact Center Analytics Deployment Outlook (Revenue, USD Million, 2017-2030)
- Hosted
- On-premise
- North America Contact Center Analytics Enterprise Size Outlook (Revenue, USD Million, 2017-2030)
- Large Enterprises
- Small & Medium Enterprises
- North America Contact Center Analytics Application Outlook (Revenue, USD Million, 2017-2030)
- Automatic Call Distributor
- Customer Experience Management
- Log Management
- Real-Time Monitoring & Reporting
- Risk & Compliance Management
- Workforce Optimization
- Others
- North America Contact Center Analytics End Use Outlook (Revenue, USD Million, 2017-2030)
- BFSI
- Consumer Goods & Retail
- Government
- Healthcare
- IT & Telecom
- Travel & Hospitality
- Others
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Target buyers of North America contact center analytics market databook
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Our clientele includes a mix of contact center analytics market companies, investment firms, advisory firms & academic institutions.
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30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
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Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
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The rest of the revenue is generated working with academic and research not-for-profit institutes. We do our bit of pro-bono by working with these institutions at subsidized rates.
Horizon Databook provides a detailed overview of continent-level data and insights on the North America contact center analytics market, including forecasts for subscribers. This continent databook contains high-level insights into North America contact center analytics market from 2017 to 2030, including revenue numbers, major trends, and company profiles.
Partial client list
North America contact center analytics market size, by country, 2017-2030 (US$M)
North America Contact Center Analytics Market Share, 2022 & 2030 (US$M)
Related regional statistics
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