North America Contact Center Analytics Market Size & Outlook, 2030

Revenue, 2022 (US$M)

$442.4

Forecast, 2030 (US$M)

$1,661.9

CAGR, 2023 - 2030

18%

Report Coverage

North America

North America contact center analytics market, 2017-2030 (US$M)

Related Markets

Global Contact Center Analytics Industry

U.S. Contact Center Analytics Market Outlook

Canada Contact Center Analytics Market Outlook

Europe Contact Center Analytics Market Outlook

Germany Contact Center Analytics Market Outlook

UK Contact Center Analytics Market Outlook

Asia Pacific Contact Center Analytics Market Outlook

Japan Contact Center Analytics Market Outlook

China Contact Center Analytics Market Outlook

India Contact Center Analytics Market Outlook

Latin America Contact Center Analytics Market Outlook

Brazil Contact Center Analytics Market Outlook

MEA Contact Center Analytics Market Outlook

North America contact center analytics market highlights

The North America contact center analytics market generated a revenue of USD 442.4 million in 2022.
The market is expected to grow at a CAGR of 18% from 2023 to 2030.
In terms of segment, solution was the largest revenue generating component in 2022.
Service is the most lucrative component segment registering the fastest growth during the forecast period.
Country-wise, Canada is expected to register the highest CAGR from 2023 to 2030.

North America data book summary

Market revenue in 2022	USD 442.4 million
Market revenue in 2030	USD 1,661.9 million
Growth rate	18% (CAGR from 2022 to 2030)
Largest segment	Solution
Fastest growing segment	Service
Historical data covered	2017 - 2021
Base year for estimation	2022
Forecast period covered	2023 - 2030
Quantitative units	Revenue in USD million
Market segmentation	Solution, Service
Key market players worldwide	Cisco Systems Inc, Enghouse Systems Ltd, Genpact Ltd, NICE Ltd ADR, Oracle Corp, SAP SE, 8x8 Inc, CallMiner, Five9 Inc, Genesys, Mitel Networks Corporation

Other key industry trends

In terms of revenue, North America region accounted for 31.6% of the global contact center analytics market in 2022.
Globally, North America is projected to lead the regional market in terms of revenue in 2030.
Asia Pacific is the fastest growing regional market and is projected to reach USD 1,526.3 million by 2030.

Key Regions: U.S. , UK , Japan , Brazil , Canada

No credit card required*

Horizon in a snapshot

30K+ Global Market Reports
120K+ Country Reports
1.2M+ Market Statistics
200K+ Company Profiles
Industry insights and more

Contact Center Analytics Market Scope

Contact center analytics market segmentation & scope

Component

Solution

Cross-Channel Analytics

Performance Analytics

Predictive Analytics

Speech Analytics

Text Analytics

Service

Integration & Deployment

Support & Maintenance

Training & Consulting

Managed Service

Deployment

Hosted

On-premise

Enterprise Size

Large Enterprises

Small & Medium Enterprises

Application

Automatic Call Distributor

Customer Experience Management

Log Management

Real-Time Monitoring & Reporting

Risk & Compliance Management

Workforce Optimization

Others

End Use

BFSI

Consumer Goods & Retail

Government

Healthcare

IT & Telecom

Travel & Hospitality

Others

Regions

Europe

Countries

U.S.

Canada

Germany

China

India

Japan

Brazil

Contact Center Analytics Market Companies

Name	Profile	# Employees	HQ	Website

North America contact center analytics market outlook

The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to contact center analytics market will help companies and investors design strategic landscapes.

Solution was the largest segment with a revenue share of 67.02% in 2022. Horizon Databook has segmented the North America contact center analytics market based on solution, service covering the revenue growth of each sub-segment from 2017 to 2030.

North America Contact Center Analytics Component Outlook (Revenue, USD Million, 2017-2030)
- Solution
  - Cross-Channel Analytics
  - Performance Analytics
  - Predictive Analytics
  - Speech Analytics
  - Text Analytics
- Service
  - Integration & Deployment
  - Support & Maintenance
  - Training & Consulting
  - Managed Service
North America Contact Center Analytics Deployment Outlook (Revenue, USD Million, 2017-2030)
- Hosted
- On-premise
North America Contact Center Analytics Enterprise Size Outlook (Revenue, USD Million, 2017-2030)
- Large Enterprises
- Small & Medium Enterprises
North America Contact Center Analytics Application Outlook (Revenue, USD Million, 2017-2030)
- Automatic Call Distributor
- Customer Experience Management
- Log Management
- Real-Time Monitoring & Reporting
- Risk & Compliance Management
- Workforce Optimization
- Others
North America Contact Center Analytics End Use Outlook (Revenue, USD Million, 2017-2030)
- BFSI
- Consumer Goods & Retail
- Government
- Healthcare
- IT & Telecom
- Travel & Hospitality
- Others

Reasons to subscribe to North America contact center analytics market databook:

Access to comprehensive data: Horizon Databook provides over 1 million market statistics and 20,000+ reports, offering extensive coverage across various industries and regions.
Informed decision making: Subscribers gain insights into market trends, customer preferences, and competitor strategies, empowering informed business decisions.
Cost-Effective solution: It's recognized as the world's most cost-effective market research database, offering high ROI through its vast repository of data and reports.
Customizable reports: Tailored reports and analytics allow companies to drill down into specific markets, demographics, or product segments, adapting to unique business needs.
Strategic advantage: By staying updated with the latest market intelligence, companies can stay ahead of competitors, anticipate industry shifts, and capitalize on emerging opportunities.

Target buyers of North America contact center analytics market databook

Our clientele includes a mix of contact center analytics market companies, investment firms, advisory firms & academic institutions.
30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
The rest of the revenue is generated working with academic and research not-for-profit institutes. We do our bit of pro-bono by working with these institutions at subsidized rates.

Horizon Databook provides a detailed overview of continent-level data and insights on the North America contact center analytics market, including forecasts for subscribers. This continent databook contains high-level insights into North America contact center analytics market from 2017 to 2030, including revenue numbers, major trends, and company profiles.