Germany Contact Center Analytics Market Size & Outlook
Germany contact center analytics market, 2017-2030 (US$M)
Related Markets
Germany contact center analytics market highlights
- The Germany contact center analytics market generated a revenue of USD 93.7 million in 2022 and is expected to reach USD 362.9 million by 2030.
- The Germany market is expected to grow at a CAGR of 18.4% from 2023 to 2030.
- In terms of segment, solution was the largest revenue generating component in 2022.
- Service is the most lucrative component segment registering the fastest growth during the forecast period.
Contact center analytics market data book summary
| Market revenue in 2022 | USD 93.7 million |
| Market revenue in 2030 | USD 362.9 million |
| Growth rate | 18.4% (CAGR from 2022 to 2030) |
| Largest segment | Solution |
| Fastest growing segment | Service |
| Historical data | 2017 - 2021 |
| Base year | 2022 |
| Forecast period | 2023 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Solution, Service |
| Key market players worldwide | Cisco Systems Inc, Enghouse Systems Ltd, Genpact Ltd, NICE Ltd ADR, Oracle Corp, SAP SE, 8x8 Inc, CallMiner, Five9 Inc, Genesys, Mitel Networks Corporation |
Other key industry trends
- In terms of revenue, Germany accounted for 6.7% of the global contact center analytics market in 2022.
- Country-wise, U.S. is expected to lead the global market in terms of revenue in 2030.
- In Europe, Germany contact center analytics market is projected to lead the regional market in terms of revenue in 2030.
- Germany is the fastest growing regional market in Europe and is projected to reach USD 362.9 million by 2030.
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Contact Center Analytics Market Scope
Contact Center Analytics Market Companies
| Name | Profile | # Employees | HQ | Website |
|---|
Germany contact center analytics market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to contact center analytics market will help companies and investors design strategic landscapes.
Solution was the largest segment with a revenue share of 67.02% in 2022. Horizon Databook has segmented the Germany contact center analytics market based on solution, service covering the revenue growth of each sub-segment from 2017 to 2030.
- Germany Contact Center Analytics Component Outlook (Revenue, USD Million, 2017-2030)
- Solution
- Cross-Channel Analytics
- Performance Analytics
- Predictive Analytics
- Speech Analytics
- Text Analytics
- Service
- Integration & Deployment
- Support & Maintenance
- Training & Consulting
- Managed Service
- Solution
- Germany Contact Center Analytics Deployment Outlook (Revenue, USD Million, 2017-2030)
- Hosted
- On-premise
- Germany Contact Center Analytics Enterprise Size Outlook (Revenue, USD Million, 2017-2030)
- Large Enterprises
- Small & Medium Enterprises
- Germany Contact Center Analytics Application Outlook (Revenue, USD Million, 2017-2030)
- Automatic Call Distributor
- Customer Experience Management
- Log Management
- Real-Time Monitoring & Reporting
- Risk & Compliance Management
- Workforce Optimization
- Others
- Germany Contact Center Analytics End Use Outlook (Revenue, USD Million, 2017-2030)
- BFSI
- Consumer Goods & Retail
- Government
- Healthcare
- IT & Telecom
- Travel & Hospitality
- Others
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Target buyers of Germany contact center analytics market databook
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Our clientele includes a mix of contact center analytics market companies, investment firms, advisory firms & academic institutions.
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30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
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Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
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The rest of the revenue is generated working with academic and research not-for-profit institutes. We do our bit of pro-bono by working with these institutions at subsidized rates.
Horizon Databook provides a detailed overview of country-level data and insights on the Germany contact center analytics market, including forecasts for subscribers. This country databook contains high-level insights into Germany contact center analytics market from 2017 to 2030, including revenue numbers, major trends, and company profiles.
Partial client list
Germany contact center analytics market size, by component, 2017-2030 (US$M)
Germany Contact Center Analytics Market Share, 2022 & 2030 (US$M)
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