U.S. Chatbot Market Size & Outlook, 2025-2030
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U.S. chatbot market highlights
- The U.S. chatbot market generated a revenue of USD 1,591.1 million in 2024 and is expected to reach USD 5,605.3 million by 2030.
- The U.S. market is expected to grow at a CAGR of 23.4% from 2025 to 2030.
- In terms of segment, solution was the largest revenue generating offering in 2024.
- Services is the most lucrative offering segment registering the fastest growth during the forecast period.
Chatbot market data book summary
| Market revenue in 2024 | USD 1,591.1 million |
| Market revenue in 2030 | USD 5,605.3 million |
| Growth rate | 23.4% (CAGR from 2025 to 2030) |
| Largest segment | Solution |
| Fastest growing segment | Services |
| Historical data | 2018 - 2023 |
| Base year | 2024 |
| Forecast period | 2025 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Solution, Services |
| Key market players worldwide | Artificial Intelligence Technology Solutions Inc, EGain Corp, International Business Machines Corp, Verint Systems Inc, Nuance Communications, Inbenta, Creative Virtual, Botsify, Aivo, Acuvate, 24/7 Customer |
Other key industry trends
- In terms of revenue, U.S. accounted for 20.5% of the global chatbot market in 2024.
- Country-wise, U.S. is expected to lead the global market in terms of revenue in 2030.
- In North America, U.S. chatbot market is projected to lead the regional market in terms of revenue in 2030.
- Canada is the fastest growing regional market in North America and is projected to reach USD 1,750.9 million by 2030.
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Chatbot Market Scope
Chatbot Market Companies
| Name | Profile | # Employees | HQ | Website |
|---|---|---|---|---|
| 24/7 Customer | View profile | 5001-10000 | San Jose, California, United States, North America | https://www.247-inc.com |
| Acuvate | View profile | 251-500 | Hyderabad, Andhra Pradesh, India, Asia | https://acuvate.com/ |
| Aivo | View profile | 101-250 | Córdoba, Cordoba, Argentina, South America | http://www.aivo.co |
| Botsify | View profile | 11-50 | Karachi, Sindh, Pakistan, Asia | https://www.botsify.com |
| Creative Virtual | View profile | 51-100 | London, England, United Kingdom, Europe | http://www.creativevirtual.com |
| Inbenta | View profile | 101-250 | Sunnyvale, California, United States, North America | https://www.inbenta.com |
| EGain Corp | View profile | - | - | - |
| Verint Systems Inc | View profile | 3700 | 175 Broadhollow Road, Suite 100, Melville, NY, United States, 11747 | https://www.verint.com |
| Nuance Communications | View profile | 5001-10000 | Burlington, Massachusetts, United States, North America | http://www.nuance.com |
| Artificial Intelligence Technology Solutions Inc | View profile | 90 | 10800 Galaxie Avenue, Ferndale, MI, United States, 48220 | https://aitx.ai |
| International Business Machines Corp | View profile | 282200 | One New Orchard Road, Armonk, NY, United States, 10504 | http://www.ibm.com |
U.S. chatbot market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to chatbot market will help companies and investors design strategic landscapes.
Solution was the largest segment with a revenue share of 76.59% in 2024. Horizon Databook has segmented the U.S. chatbot market based on solution, services covering the revenue growth of each sub-segment from 2018 to 2030.
In the U.S. the chatbot industry is thriving due to a strong emphasis on customer experience and operational efficiency. Enterprises across industries, from finance to Data Privacy & Compliance, are increasingly integrating chatbots for tasks like lead generation, customer support, and data management. The widespread use of AI and machine learning technologies is propelling the adoption of more advanced chatbot solutions.
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Horizon Databook provides a detailed overview of country-level data and insights on the U.S. chatbot market , including forecasts for subscribers. This country databook contains high-level insights into U.S. chatbot market from 2018 to 2030, including revenue numbers, major trends, and company profiles.
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U.S. chatbot market size, by offering, 2018-2030 (US$M)
U.S. Chatbot Market Outlook Share, 2024 & 2030 (US$M)
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