Middle East & Africa Chatbot Market Size & Outlook

The chatbot market in Middle East & Africa is expected to reach a projected revenue of US$ 2,272.0 million by 2030. A compound annual growth rate of 19.4% is expected of Middle East & Africa chatbot market from 2024 to 2030.
Revenue, 2023 (US$M)
$658.0
Forecast, 2030 (US$M)
$2,272.0
CAGR, 2024 - 2030
19.4%
Report Coverage
Middle East & Africa

MEA chatbot market highlights

  • The MEA chatbot market generated a revenue of USD 658.0 million in 2023.
  • The market is expected to grow at a CAGR of 19.4% from 2024 to 2030.
  • In terms of segment, solution was the largest revenue generating offering in 2023.
  • Services is the most lucrative offering segment registering the fastest growth during the forecast period.

MEA data book summary

Market revenue in 2023USD 658.0 million
Market revenue in 2030USD 2,272.0 million
Growth rate19.4% (CAGR from 2023 to 2030)
Largest segmentSolution
Fastest growing segmentServices
Historical data covered2017 - 2022
Base year for estimation2023
Forecast period covered2024 - 2030
Quantitative unitsRevenue in USD million
Market segmentationSolution, Services
Key market players worldwideArtificial Intelligence Technology Solutions Inc, EGain Corp, International Business Machines Corp, Verint Systems Inc, Nuance Communications, Inbenta, Creative Virtual, Botsify, Aivo, Acuvate, 24/7 Customer

Other key industry trends

  • In terms of revenue, MEA region accounted for 10.4% of the global chatbot market in 2023.
  • Globally, North America is projected to lead the regional market in terms of revenue in 2030.
  • Asia Pacific is the fastest growing regional market and is projected to reach USD 7,394.3 million by 2030.

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Chatbot Market Companies

Name Profile # Employees HQ Website

Middle East & Africa chatbot market outlook

The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to chatbot market will help companies and investors design strategic landscapes.


Solution was the largest segment with a revenue share of 63.8% in 2023. Horizon Databook has segmented the Middle East & Africa chatbot market based on solution, services covering the revenue growth of each sub-segment from 2017 to 2030.


  • Middle East & Africa Chatbot Offering Outlook (Revenue, USD Million, 2017-2030)
    • Solution
    • Services
  • Middle East & Africa Chatbot Type Outlook (Revenue, USD Million, 2017-2030)
    • Standalone
    • Web-based
    • Messenger-based/Third Party
  • Middle East & Africa Chatbot Medium Outlook (Revenue, USD Million, 2017-2030)
    • Contact Centers
    • Websites
    • Social Media
    • Mobile Applications
  • Middle East & Africa Chatbot Business function Outlook (Revenue, USD Million, 2017-2030)
    • IT Services
    • HR Services
    • Sales & Marketing
    • Finance
  • Middle East & Africa Chatbot Application Outlook (Revenue, USD Million, 2017-2030)
    • Customer Services
    • Branding & Advertising
    • Personal Assistance
    • Data Privacy & Compliance
    • Payment Processing
    • Others
  • Middle East & Africa Chatbot Vertical Outlook (Revenue, USD Million, 2017-2030)
    • Healthcare
    • Retail & E-commerce
    • BFSI
    • Media & Entertainment
    • Travel & Tourism
    • Transportation & Logistics
    • Others

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Target buyers of Middle East & Africa chatbot market databook

  • Our clientele includes a mix of chatbot market companies, investment firms, advisory firms & academic institutions.
  • 30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
  • Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
  • The rest of the revenue is generated working with academic and research not-for-profit institutes. We do our bit of pro-bono by working with these institutions at subsidized rates.

Horizon Databook provides a detailed overview of continent-level data and insights on the Middle East & Africa chatbot market , including forecasts for subscribers. This continent databook contains high-level insights into Middle East & Africa chatbot market from 2017 to 2030, including revenue numbers, major trends, and company profiles.

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Middle East & Africa Chatbot Market Outlook Share, 2023 & 2030 (US$M)

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