Europe Chatbot Market Size & Outlook, 2023-2030

The chatbot market in Europe is expected to reach a projected revenue of US$ 6,442.7 million by 2030. A compound annual growth rate of 22.8% is expected of Europe chatbot market from 2024 to 2030.

Revenue, 2023 (US$M)
$1,533.7
Forecast, 2030 (US$M)
$6,442.7
CAGR, 2024 - 2030
22.8%
Report Coverage
Europe

Europe chatbot market highlights

  • The Europe chatbot market generated a revenue of USD 1,533.7 million in 2023.
  • The market is expected to grow at a CAGR of 22.8% from 2024 to 2030.
  • In terms of segment, solution was the largest revenue generating offering in 2023.
  • Services is the most lucrative offering segment registering the fastest growth during the forecast period.
  • Country-wise, UK is expected to register the highest CAGR from 2024 to 2030.

Europe data book summary

Market revenue in 2023USD 1,533.7 million
Market revenue in 2030USD 6,442.7 million
Growth rate22.8% (CAGR from 2023 to 2030)
Largest segmentSolution
Fastest growing segmentServices
Historical data covered2017 - 2022
Base year for estimation2023
Forecast period covered2024 - 2030
Quantitative unitsRevenue in USD million
Market segmentationSolution, Services
Key market players worldwideArtificial Intelligence Technology Solutions Inc, EGain Corp, International Business Machines Corp, Verint Systems Inc, Nuance Communications, Inbenta, Creative Virtual, Botsify, Aivo, Acuvate, 24/7 Customer

Other key industry trends

  • In terms of revenue, Europe region accounted for 24.3% of the global chatbot market in 2023.
  • Globally, North America is projected to lead the regional market in terms of revenue in 2030.
  • Asia Pacific is the fastest growing regional market and is projected to reach USD 7,394.3 million by 2030.

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Chatbot Market Companies

Name Profile # Employees HQ Website

Europe chatbot market outlook

The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to chatbot market will help companies and investors design strategic landscapes.


Solution was the largest segment with a revenue share of 62.67% in 2023. Horizon Databook has segmented the Europe chatbot market based on solution, services covering the revenue growth of each sub-segment from 2017 to 2030.


  • Europe Chatbot Offering Outlook (Revenue, USD Million, 2017-2030)
    • Solution
    • Services
  • Europe Chatbot Type Outlook (Revenue, USD Million, 2017-2030)
    • Standalone
    • Web-based
    • Messenger-based/Third Party
  • Europe Chatbot Medium Outlook (Revenue, USD Million, 2017-2030)
    • Contact Centers
    • Websites
    • Social Media
    • Mobile Applications
  • Europe Chatbot Business function Outlook (Revenue, USD Million, 2017-2030)
    • IT Services
    • HR Services
    • Sales & Marketing
    • Finance
  • Europe Chatbot Application Outlook (Revenue, USD Million, 2017-2030)
    • Customer Services
    • Branding & Advertising
    • Personal Assistance
    • Data Privacy & Compliance
    • Payment Processing
    • Others
  • Europe Chatbot Vertical Outlook (Revenue, USD Million, 2017-2030)
    • Healthcare
    • Retail & E-commerce
    • BFSI
    • Media & Entertainment
    • Travel & Tourism
    • Transportation & Logistics
    • Others

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Target buyers of Europe chatbot market databook

  • Our clientele includes a mix of chatbot market companies, investment firms, advisory firms & academic institutions.
  • 30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
  • Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
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Horizon Databook provides a detailed overview of continent-level data and insights on the Europe chatbot market , including forecasts for subscribers. This continent databook contains high-level insights into Europe chatbot market from 2017 to 2030, including revenue numbers, major trends, and company profiles.

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Europe chatbot market size, by country, 2017-2030 (US$M)

Europe Chatbot Market Outlook Share, 2023 & 2030 (US$M)

Europe chatbot market size, by country, 2017-2030 (US$M)

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