South Africa Call And Contact Center Outsourcing Market Size & Outlook
The call and contact center outsourcing market in South Africa is expected to reach a projected revenue of US$ 2,314.0 million by 2030. A compound annual growth rate of 9.9% is expected of South Africa call and contact center outsourcing market from 2024 to 2030.
Revenue, 2023 (US$M)
$1,196.7
Forecast, 2030 (US$M)
$2,314.0
CAGR, 2024 - 2030
9.9%
Report Coverage
South Africa
South Africa call and contact center outsourcing market, 2018-2030 (US$M)
Related Markets
South Africa call and contact center outsourcing market highlights
- The South Africa call and contact center outsourcing market generated a revenue of USD 1,196.7 million in 2023 and is expected to reach USD 2,314.0 million by 2030.
- The South Africa market is expected to grow at a CAGR of 9.9% from 2024 to 2030.
- In terms of segment, voice was the largest revenue generating type in 2023.
- Chat Support is the most lucrative type segment registering the fastest growth during the forecast period.
Call and contact center outsourcing market data book summary
| Market revenue in 2023 | USD 1,196.7 million |
| Market revenue in 2030 | USD 2,314.0 million |
| Growth rate | 9.9% (CAGR from 2023 to 2030) |
| Largest segment | Voice |
| Fastest growing segment | Chat Support |
| Historical data | 2018 - 2022 |
| Base year | 2023 |
| Forecast period | 2024 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Email Support, Chat Support, Voice, Other Services |
| Key market players worldwide | Infosys Ltd ADR, Scicom MSC Bhd, Serco Group PLC, Teleperformance SE, TTEC Holdings Inc, Wipro Ltd ADR, Capgemini SE, Alorica, Concentrix Corp Ordinary Shares, CGS International Inc, Intermediate Capital Group PLC, RAYA CX |
Other key industry trends
- In terms of revenue, South Africa accounted for 1.3% of the global call and contact center outsourcing market in 2023.
- Country-wise, U.S. is expected to lead the global market in terms of revenue in 2030.
- In Middle East & Africa, UAE call and contact center outsourcing market is projected to lead the regional market in terms of revenue in 2030.
- Saudi Arabia is the fastest growing regional market in Middle East & Africa and is projected to reach USD 6,638.7 million by 2030.
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Call And Contact Center Outsourcing Market Scope
Call and contact center outsourcing market segmentation & scope
Call And Contact Center Outsourcing Market Companies
| Name | Profile | # Employees | HQ | Website |
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South Africa call and contact center outsourcing market size, by type, 2018-2030 (US$M)
South Africa Call And Contact Center Outsourcing Market Outlook Share, 2023 & 2030 (US$M)
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