Global Call And Contact Center Outsourcing Market Size & Outlook
The call and contact center outsourcing industry worldwide is expected to reach a projected revenue of US$ 163,860.0 million by 2030. A compound annual growth rate of 8.5% is expected of the worldwide call and contact center outsourcing industry from 2024 to 2030.
Revenue, 2023 (US$M)
$92,867.2
Forecast, 2030 (US$M)
$163,860.0
CAGR, 2024 - 2030
8.5%
Report Coverage
Worldwide
Global call and contact center outsourcing market, 2018-2030 (US$M)
Related Markets
Global call and contact center outsourcing market highlights
- The global call and contact center outsourcing market generated a revenue of USD 92,867.2 million in 2023 and is expected to reach USD 163,860.0 million by 2030.
- The market is expected to grow at a CAGR (2024 - 2030) of 8.5% by 2030.
- In terms of segment, voice accounted for a revenue of USD 31,754.0 million in 2023.
- Chat Support is the most lucrative type segment registering the fastest growth during the forecast period.
- In terms of region, North America was the largest revenue generating market in 2023.
- Country-wise, UK is expected to register the highest CAGR from 2024 to 2030.
Global data book summary
| Market revenue in 2023 | USD 92,867.2 million |
| Market revenue in 2030 | USD 163,860.0 million |
| Growth rate | 8.5% (CAGR from 2023 to 2030) |
| Largest segment | Voice |
| Fastest growing segment | Chat Support |
| Historical data covered | 2018 - 2022 |
| Base year for estimation | 2023 |
| Forecast period covered | 2024 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Email Support, Chat Support, Voice, Other Services |
Other key industry trends
- In terms of revenue, the North America accounted for 28.9% of the global call and contact center outsourcing market in 2023.
- By country, the U.S. is projected to lead the global market in terms of revenue in 2030.
- By country, UK is the fastest growing regional market and is projected to reach USD 7,788.9 million by 2030.
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Call And Contact Center Outsourcing Market Scope
Call and contact center outsourcing market segmentation & scope
Call And Contact Center Outsourcing Market Companies
| Name | Profile | # Employees | HQ | Website |
|---|
Global call and contact center outsourcing market size, by regions, 2018-2030 (US$M)
Top 10 countries: Call and contact center outsourcing market size, 2023 (US$M)
Global call and contact center outsourcing market share, by type, 2023 & 2030 (%, US$M)
Call and contact center outsourcing market: Opportunity assessment by country
Global call and contact center outsourcing market, by region, 2023 (US$M)
| Type | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | 2027 | 2028 | 2029 | 2030 | CAGR |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| North America | 26,318.5 | 26,087.1 | 25,892.0 | 26,029.2 | 26,396.9 | 26,878.1 | 27,572.6 | 28,545.5 | 29,874.6 | 31,654.1 | 33,993.5 | 37,038.5 | 40,627.5 | 6.1% |
| Europe | 20,753.5 | 20,692.1 | 20,662.2 | 20,902.0 | 21,334.8 | 21,869.5 | 22,590.4 | 23,555.6 | 24,835.9 | 26,518.5 | 28,706.4 | 31,537.9 | 34,892.7 | 6.9% |
| Asia Pacific | 14,977.9 | 15,628.2 | 16,317.3 | 17,245.7 | 18,377.4 | 19,653.5 | 21,167.0 | 22,999.3 | 25,255.4 | 28,071.5 | 31,618.8 | 36,130.2 | 41,560.7 | 11.3% |
| Latin America | 11,677.5 | 11,996.6 | 12,341.5 | 12,861.1 | 13,521.7 | 14,275.8 | 15,187.1 | 16,308.3 | 17,706.9 | 19,469.1 | 21,702.3 | 24,551.9 | 27,971.6 | 10.1% |
| MEA | 8,843.2 | 8,984.1 | 9,142.3 | 9,426.2 | 9,807.7 | 10,190.2 | 10,795.7 | 11,480.2 | 12,346.2 | 13,448.4 | 14,854.1 | 16,654.3 | 18,807.6 | 9.2% |
| Overall | 82,570.5 | 83,388.0 | 84,355.3 | 86,464.2 | 89,438.5 | 92,867.2 | 97,312.8 | 102,888.8 | 110,019.0 | 119,161.6 | 130,875.2 | 145,912.7 | 163,860.0 | 8.5% |
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