Global Call And Contact Center Outsourcing Market Size & Outlook
The call and contact center outsourcing industry worldwide is expected to reach a projected revenue of US$ 163,860.0 million by 2030. A compound annual growth rate of 8.5% is expected of the worldwide call and contact center outsourcing industry from 2024 to 2030.
Revenue, 2023 (US$M)
$92,867.2
Forecast, 2030 (US$M)
$163,860.0
CAGR, 2024 - 2030
8.5%
Report Coverage
Worldwide
Global call and contact center outsourcing market, 2018-2030 (US$M)
Related Markets
Global call and contact center outsourcing market highlights
- The global call and contact center outsourcing market generated a revenue of USD 92,867.2 million in 2023 and is expected to reach USD 163,860.0 million by 2030.
- The market is expected to grow at a CAGR (2024 - 2030) of 8.5% by 2030.
- In terms of segment, voice accounted for a revenue of USD 31,754.0 million in 2023.
- Chat Support is the most lucrative type segment registering the fastest growth during the forecast period.
- In terms of region, North America was the largest revenue generating market in 2023.
- Country-wise, UK is expected to register the highest CAGR from 2024 to 2030.
Global data book summary
| Market revenue in 2023 | USD 92,867.2 million |
| Market revenue in 2030 | USD 163,860.0 million |
| Growth rate | 8.5% (CAGR from 2023 to 2030) |
| Largest segment | Voice |
| Fastest growing segment | Chat Support |
| Historical data covered | 2018 - 2022 |
| Base year for estimation | 2023 |
| Forecast period covered | 2024 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Email Support, Chat Support, Voice, Other Services |
Other key industry trends
- In terms of revenue, the North America accounted for 28.9% of the global call and contact center outsourcing market in 2023.
- By country, the U.S. is projected to lead the global market in terms of revenue in 2030.
- By country, UK is the fastest growing regional market and is projected to reach USD 7,788.9 million by 2030.
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Call And Contact Center Outsourcing Market Scope
Call and contact center outsourcing market segmentation & scope
Call And Contact Center Outsourcing Market Companies
| Name | Profile | # Employees | HQ | Website |
|---|
Global call and contact center outsourcing market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to call and contact center outsourcing market will help companies and investors design strategic landscapes.
voice was the largest segment with a revenue share of 34.19% in 2023. Horizon Databook has segmented the Global call and contact center outsourcing market based on email support, chat support, voice, other services covering the revenue growth of each sub-segment from 2018 to 2030.
- Global Call And Contact Center Outsourcing Type Outlook (Revenue, USD Million, 2018-2030)
- Email Support
- Chat Support
- Voice
- Other Services
- Global Call And Contact Center Outsourcing Outsourcing Type Outlook (Revenue, USD Million, 2018-2030)
- Offshore
- Onshore
- Global Call And Contact Center Outsourcing Services Outlook (Revenue, USD Million, 2018-2030)
- Inbound Services
- Outbound Services
- Global Call And Contact Center Outsourcing Enterprise Size Outlook (Revenue, USD Million, 2018-2030)
- Large Enterprises
- Small Enterprises
- Global Call And Contact Center Outsourcing End Use Outlook (Revenue, USD Million, 2018-2030)
- IT & Telecom
- BFSI
- Retail
- Manufacturing
- Healthcare
- other
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Target buyers of Global call and contact center outsourcing market databook
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Our clientele includes a mix of call and contact center outsourcing market companies, investment firms, advisory firms & academic institutions.
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Horizon Databook provides a detailed overview of global-level data and insights on the Global call and contact center outsourcing market , including forecasts for subscribers. This global databook contains high-level insights into Global call and contact center outsourcing market from 2018 to 2030, including revenue numbers, major trends, and company profiles.
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Global call and contact center outsourcing market statistics, by regions, 2018-2030 (US$M)
Top 10 countries: Call and contact center outsourcing market size, 2023 (USD Million)
Top 10 countries: Call and contact center outsourcing market size, 2023 (USD Million)
Global call and contact center outsourcing market, by region, 2023 (US$M)
Related regional statistics
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