Global Call And Contact Center Outsourcing Market Size & Outlook
The call and contact center outsourcing industry worldwide is expected to reach a projected revenue of US$ 163,860.0 million by 2030. A compound annual growth rate of 8.5% is expected of the worldwide call and contact center outsourcing industry from 2024 to 2030.
Revenue, 2023 (US$M)
$92,867.2
Forecast, 2030 (US$M)
$163,860.0
CAGR, 2024 - 2030
8.5%
Report Coverage
Worldwide
Global call and contact center outsourcing market, 2018-2030 (US$M)
Related Markets
Global call and contact center outsourcing market highlights
- The global call and contact center outsourcing market generated a revenue of USD 92,867.2 million in 2023 and is expected to reach USD 163,860.0 million by 2030.
- The market is expected to grow at a CAGR (2024 - 2030) of 8.5% by 2030.
- In terms of segment, voice accounted for a revenue of USD 31,754.0 million in 2023.
- Chat Support is the most lucrative type segment registering the fastest growth during the forecast period.
- In terms of region, North America was the largest revenue generating market in 2023.
- Country-wise, UK is expected to register the highest CAGR from 2024 to 2030.
Global data book summary
| Market revenue in 2023 | USD 92,867.2 million |
| Market revenue in 2030 | USD 163,860.0 million |
| Growth rate | 8.5% (CAGR from 2023 to 2030) |
| Largest segment | Voice |
| Fastest growing segment | Chat Support |
| Historical data covered | 2018 - 2022 |
| Base year for estimation | 2023 |
| Forecast period covered | 2024 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Email Support, Chat Support, Voice, Other Services |
Other key industry trends
- In terms of revenue, the North America accounted for 28.9% of the global call and contact center outsourcing market in 2023.
- By country, the U.S. is projected to lead the global market in terms of revenue in 2030.
- By country, UK is the fastest growing regional market and is projected to reach USD 7,788.9 million by 2030.
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Call And Contact Center Outsourcing Market Scope
Call and contact center outsourcing market segmentation & scope
Call And Contact Center Outsourcing Market Companies
| Name | Profile | # Employees | HQ | Website |
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Global call and contact center outsourcing market size, by regions, 2018-2030 (US$M)
Top 10 countries: Call and contact center outsourcing market size, 2023 (US$M)
Global call and contact center outsourcing market share, by type, 2023 & 2030 (%, US$M)
Call and contact center outsourcing market: Opportunity assessment by country
Global call and contact center outsourcing market, by region, 2023 (US$M)
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