North America Call And Contact Center Outsourcing Market Size & Outlook
The call and contact center outsourcing market in North America is expected to reach a projected revenue of US$ 40,627.5 million by 2030. A compound annual growth rate of 6.1% is expected of North America call and contact center outsourcing market from 2024 to 2030.
Revenue, 2023 (US$M)
$26,878.1
Forecast, 2030 (US$M)
$40,627.5
CAGR, 2024 - 2030
6.1%
Report Coverage
North America
North America call and contact center outsourcing market, 2018-2030 (US$M)
Related Markets
North America call and contact center outsourcing market highlights
- The North America call and contact center outsourcing market generated a revenue of USD 26,878.1 million in 2023.
- The market is expected to grow at a CAGR of 6.1% from 2024 to 2030.
- In terms of segment, voice was the largest revenue generating type in 2023.
- Chat Support is the most lucrative type segment registering the fastest growth during the forecast period.
- Country-wise, Canada is expected to register the highest CAGR from 2024 to 2030.
North America data book summary
| Market revenue in 2023 | USD 26,878.1 million |
| Market revenue in 2030 | USD 40,627.5 million |
| Growth rate | 6.1% (CAGR from 2023 to 2030) |
| Largest segment | Voice |
| Fastest growing segment | Chat Support |
| Historical data covered | 2018 - 2022 |
| Base year for estimation | 2023 |
| Forecast period covered | 2024 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Email Support, Chat Support, Voice, Other Services |
| Key market players worldwide | Infosys Ltd ADR, Scicom MSC Bhd, Serco Group PLC, Teleperformance SE, TTEC Holdings Inc, Wipro Ltd ADR, Capgemini SE, Alorica, Concentrix Corp Ordinary Shares, CGS International Inc, Intermediate Capital Group PLC, RAYA CX |
Other key industry trends
- In terms of revenue, North America region accounted for 28.9% of the global call and contact center outsourcing market in 2023.
- Globally, Asia Pacific is projected to lead the regional market in terms of revenue in 2030.
- Asia Pacific is the fastest growing regional market and is projected to reach USD 41,560.7 million by 2030.
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Call And Contact Center Outsourcing Market Scope
Call and contact center outsourcing market segmentation & scope
Call And Contact Center Outsourcing Market Companies
| Name | Profile | # Employees | HQ | Website |
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North America call and contact center outsourcing market size, by country, 2018-2030 (US$M)
North America Call And Contact Center Outsourcing Market Outlook Share, 2023 & 2030 (US$M)
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