U.S. Business Process Outsourcing Market Size & Outlook
U.S. business process outsourcing market, 2018-2030 (US$M)
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U.S. business process outsourcing market highlights
- The U.S. business process outsourcing market generated a revenue of USD 75,693.6 million in 2023 and is expected to reach USD 139,494.3 million by 2030.
- The U.S. market is expected to grow at a CAGR of 9.1% from 2024 to 2030.
- In terms of segment, customer services was the largest revenue generating service type in 2023.
- Customer Services is the most lucrative service type segment registering the fastest growth during the forecast period.
Business process outsourcing market data book summary
| Market revenue in 2023 | USD 75,693.6 million |
| Market revenue in 2030 | USD 139,494.3 million |
| Growth rate | 9.1% (CAGR from 2023 to 2030) |
| Largest segment | Customer services |
| Fastest growing segment | Customer Services |
| Historical data | 2018 - 2022 |
| Base year | 2023 |
| Forecast period | 2024 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Finance & Accounting, Human Resource, KPO, Procurement & Supply Chain, Customer Services, Sales & Marketing, Logistics, Training and Development Outsourcing, IT Outsourcing, Legal Process Outsourcing |
| Key market players worldwide | Accenture PLC Class A, Amdocs Ltd, Capgemini SE, CBRE Group Inc Class A, Cognizant Technology Solutions Corp Class A, The Delta Companies, HCL Technologies, Infosys Ltd ADR, International Business Machines Corp, NCR Atleos Corp, Sodexo, Teleperformance SE, TTEC Holdings Inc, Wipro Ltd ADR |
Other key industry trends
- In terms of revenue, U.S. accounted for 27.0% of the global business process outsourcing market in 2023.
- Country-wise, U.S. is expected to lead the global market in terms of revenue in 2030.
- In North America, U.S. business process outsourcing market is projected to lead the regional market in terms of revenue in 2030.
- U.S. is the fastest growing regional market in North America and is projected to reach USD 139,494.3 million by 2030.
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Business Process Outsourcing Market Scope
Business Process Outsourcing Market Companies
| Name | Profile | # Employees | HQ | Website |
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U.S. business process outsourcing market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to business process outsourcing market will help companies and investors design strategic landscapes.
Customer services was the largest segment with a revenue share of 21.71% in 2023. Horizon Databook has segmented the U.S. business process outsourcing market based on finance & accounting, human resource, kpo, procurement & supply chain, customer services, sales & marketing, logistics, training and development outsourcing, it outsourcing, legal process outsourcing covering the revenue growth of each sub-segment from 2018 to 2030.
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Target buyers of U.S. business process outsourcing market databook
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Our clientele includes a mix of business process outsourcing market companies, investment firms, advisory firms & academic institutions.
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30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
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Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
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The rest of the revenue is generated working with academic and research not-for-profit institutes. We do our bit of pro-bono by working with these institutions at subsidized rates.
Horizon Databook provides a detailed overview of country-level data and insights on the U.S. business process outsourcing market , including forecasts for subscribers. This country databook contains high-level insights into U.S. business process outsourcing market from 2018 to 2030, including revenue numbers, major trends, and company profiles.
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U.S. business process outsourcing market size, by service type, 2018-2030 (US$M)
U.S. Business Process Outsourcing Market Outlook Share, 2023 & 2030 (US$M)
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