Global Business Process Outsourcing Market Size & Outlook
Global business process outsourcing market, 2018-2030 (US$M)
Related Markets
Global business process outsourcing market highlights
- The global business process outsourcing market generated a revenue of USD 280,643.5 million in 2023 and is expected to reach USD 525,228.5 million by 2030.
- The market is expected to grow at a CAGR (2024 - 2030) of 9.4% by 2030.
- In terms of segment, finance & accounting accounted for a revenue of USD 60,306.6 million in 2023.
- Customer Services is the most lucrative service type segment registering the fastest growth during the forecast period.
- In terms of region, North America was the largest revenue generating market in 2023.
- Country-wise, UAE is expected to register the highest CAGR from 2024 to 2030.
Global data book summary
| Market revenue in 2023 | USD 280,643.5 million |
| Market revenue in 2030 | USD 525,228.5 million |
| Growth rate | 9.4% (CAGR from 2023 to 2030) |
| Largest segment | Finance & accounting |
| Fastest growing segment | Customer Services |
| Historical data covered | 2018 - 2022 |
| Base year for estimation | 2023 |
| Forecast period covered | 2024 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Finance & Accounting, Human Resource, KPO, Procurement & Supply Chain, Customer Services, Sales & Marketing, Logistics, Training and Development Outsourcing, IT Outsourcing, Legal Process Outsourcing |
Other key industry trends
- In terms of revenue, the North America accounted for 37.8% of the global business process outsourcing market in 2023.
- By country, the U.S. is projected to lead the global market in terms of revenue in 2030.
- By country, UAE is the fastest growing regional market and is projected to reach USD 2,600.9 million by 2030.
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Business Process Outsourcing Market Scope
Business Process Outsourcing Market Companies
| Name | Profile | # Employees | HQ | Website |
|---|
Global business process outsourcing market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to business process outsourcing market will help companies and investors design strategic landscapes.
Finance & accounting was the largest segment with a revenue share of 21.49% in 2023. Horizon Databook has segmented the Global business process outsourcing market based on finance & accounting, human resource, kpo, procurement & supply chain, customer services, sales & marketing, logistics, training and development outsourcing, it outsourcing, legal process outsourcing covering the revenue growth of each sub-segment from 2018 to 2030.
- Global Business Process Outsourcing Service Type Outlook (Revenue, USD Million, 2018-2030)
- Finance & Accounting
- Order-to-Cash
- Procure-to-Pay
- Record-to-Report
- Source-to-Pay
- Multi Processed
- Human Resource
- Recruitment Process Outsourcing
- Employee Administration
- Payroll Administration
- Employee Benefit Management
- Training and Development
- KPO
- Market Research & Analytics
- Business Analytics
- Engineering & Design
- Legal Research
- Others
- Procurement & Supply Chain
- Strategic Sourcing
- Purchase Order Management
- Inventory Management
- Logistic Coordination
- Supplier Risk Management
- Customer Services
- Inbound Customer Support
- Outbound Customer Support
- Helpdesk & Technical Support
- Others
- Sales & Marketing
- Lead Generation
- Digital Marketing
- Sales Support
- Others
- Logistics
- Transportation Management
- Freight Forwarding
- Warehouse Management & Order Fulfillment
- Others
- Training and Development Outsourcing
- Content Development
- Learning Management System (LMS) Administration
- Others
- IT Outsourcing
- Application Development and Maintenance
- Help Desk Support
- Infrastructure Management
- Database Administration
- Others
- Legal Process Outsourcing
- Document Review
- Intellectual Property Management
- Others
- Finance & Accounting
- Global Business Process Outsourcing Application Outlook (Revenue, USD Million, 2018-2030)
- BFSI
- Retail Banking
- Investment Banking & Services
- Wealth Management
- Insurance
- Others
- Healthcare
- Healthcare Providers
- Healthcare Payers
- Manufacturing
- Production Support
- Back-office Support
- Others
- IT & Telecommunications
- IT Services
- Telecom Services
- Retail
- E-commerce
- Brick-and-Mortar Retail
- Government & Defense
- Government
- Defense
- Education
- Higher Education
- K-12 Education
- Hospitality & Travel
- Hotels & Restaurants
- Resorts
- Travel
- Others
- Media & Entertainment
- Content Management Providers
- Production Support
- Energy & Utilities
- Energy
- Utilities
- Others
- BFSI
- Global Business Process Outsourcing Outsourcing Type Outlook (Revenue, USD Million, 2018-2030)
- Onshore
- Offshore
- Nearshore
- Global Business Process Outsourcing Deployment Outlook (Revenue, USD Million, 2018-2030)
- On premise
- Cloud
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Our clientele includes a mix of business process outsourcing market companies, investment firms, advisory firms & academic institutions.
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Horizon Databook provides a detailed overview of global-level data and insights on the Global business process outsourcing market , including forecasts for subscribers. This global databook contains high-level insights into Global business process outsourcing market from 2018 to 2030, including revenue numbers, major trends, and company profiles.
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Global business process outsourcing market size, by regions, 2018-2030 (US$M)
Top 10 countries: Business process outsourcing market size, 2023 (US$M)
Global business process outsourcing market share, by service type, 2023 & 2030 (%, US$M)
Business process outsourcing market: Opportunity assessment by country
Global business process outsourcing market, by region, 2023 (US$M)
| Service Type | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | 2027 | 2028 | 2029 | 2030 | CAGR |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| North America | 77,194.6 | 81,559.7 | 85,171.2 | 89,772.2 | 95,201.1 | 101,582.0 | 109,066.3 | 117,838.4 | 128,123.2 | 139,775.0 | 152,942.7 | 167,774.1 | 184,407.7 | 8.9% |
| Europe | 55,344.1 | 58,894.2 | 61,945.0 | 65,762.1 | 70,242.5 | 75,492.4 | 81,641.4 | 88,847.2 | 97,303.0 | 106,923.7 | 117,848.6 | 130,219.5 | 144,175.2 | 9.7% |
| Asia Pacific | 50,022.7 | 53,820.2 | 57,223.8 | 61,399.7 | 66,272.8 | 71,963.2 | 78,617.2 | 86,413.6 | 95,571.4 | 106,041.0 | 117,993.5 | 131,607.7 | 147,064.0 | 10.8% |
| Latin America | 15,888.7 | 16,397.9 | 16,727.2 | 17,222.6 | 17,841.6 | 18,597.4 | 19,506.4 | 20,588.8 | 21,869.5 | 23,308.6 | 24,917.2 | 26,704.6 | 28,677.5 | 6.4% |
| MEA | 10,342.7 | 10,857.0 | 11,250.3 | 11,751.5 | 12,334.2 | 13,008.5 | 13,786.6 | 14,682.7 | 15,713.7 | 16,848.8 | 18,091.9 | 19,444.5 | 20,904.1 | 7.0% |
| Overall | 208,792.7 | 221,529.0 | 232,317.5 | 245,908.0 | 261,892.1 | 280,643.5 | 302,617.9 | 328,370.7 | 358,580.8 | 392,897.0 | 431,793.8 | 475,750.4 | 525,228.4 | 9.4% |
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