Global Business Process Outsourcing Market Size & Outlook
The business process outsourcing industry worldwide is expected to reach a projected revenue of US$ 525,228.5 million by 2030. A compound annual growth rate of 9.4% is expected of the worldwide business process outsourcing industry from 2024 to 2030.
Revenue, 2023 (US$M)
$280,643.5
Forecast, 2030 (US$M)
$525,228.5
CAGR, 2024 - 2030
9.4%
Report Coverage
Worldwide
Global business process outsourcing market, 2018-2030 (US$M)
Related Markets
Global business process outsourcing market highlights
- The global business process outsourcing market generated a revenue of USD 280,643.5 million in 2023 and is expected to reach USD 525,228.5 million by 2030.
- The market is expected to grow at a CAGR (2024 - 2030) of 9.4% by 2030.
- In terms of segment, finance & accounting accounted for a revenue of USD 60,306.6 million in 2023.
- Customer Services is the most lucrative service type segment registering the fastest growth during the forecast period.
- In terms of region, North America was the largest revenue generating market in 2023.
- Country-wise, UAE is expected to register the highest CAGR from 2024 to 2030.
Global data book summary
| Market revenue in 2023 | USD 280,643.5 million |
| Market revenue in 2030 | USD 525,228.5 million |
| Growth rate | 9.4% (CAGR from 2023 to 2030) |
| Largest segment | Finance & accounting |
| Fastest growing segment | Customer Services |
| Historical data covered | 2018 - 2022 |
| Base year for estimation | 2023 |
| Forecast period covered | 2024 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Finance & Accounting, Human Resource, KPO, Procurement & Supply Chain, Customer Services, Sales & Marketing, Logistics, Training and Development Outsourcing, IT Outsourcing, Legal Process Outsourcing |
Other key industry trends
- In terms of revenue, the North America accounted for 37.8% of the global business process outsourcing market in 2023.
- By country, the U.S. is projected to lead the global market in terms of revenue in 2030.
- By country, UAE is the fastest growing regional market and is projected to reach USD 2,600.9 million by 2030.
No credit card required*
Horizon in a snapshot
- 30K+ Global Market Reports
- 120K+ Country Reports
- 1.2M+ Market Statistics
- 200K+ Company Profiles
- Industry insights and more
Business Process Outsourcing Market Scope
Business process outsourcing market segmentation & scope
Finance & Accounting
Order-to-Cash
Procure-to-Pay
Record-to-Report
Source-to-Pay
Multi Processed
Human Resource
Recruitment Process Outsourcing
Employee Administration
Payroll Administration
Employee Benefit Management
Training and Development
KPO
Market Research & Analytics
Business Analytics
Engineering & Design
Legal Research
Others
Procurement & Supply Chain
Strategic Sourcing
Purchase Order Management
Inventory Management
Logistic Coordination
Supplier Risk Management
Customer Services
Inbound Customer Support
Outbound Customer Support
Helpdesk & Technical Support
Others
Sales & Marketing
Lead Generation
Digital Marketing
Sales Support
Others
Logistics
Transportation Management
Freight Forwarding
Warehouse Management & Order Fulfillment
Others
Training and Development Outsourcing
Content Development
Learning Management System (LMS) Administration
Others
IT Outsourcing
Application Development and Maintenance
Help Desk Support
Infrastructure Management
Database Administration
Others
Legal Process Outsourcing
Document Review
Intellectual Property Management
Others
BFSI
Retail Banking
Investment Banking & Services
Wealth Management
Insurance
Others
Healthcare
Healthcare Providers
Healthcare Payers
Manufacturing
Production Support
Back-office Support
Others
IT & Telecommunications
IT Services
Telecom Services
Retail
E-commerce
Brick-and-Mortar Retail
Government & Defense
Government
Defense
Education
Higher Education
K-12 Education
Hospitality & Travel
Hotels & Restaurants
Resorts
Travel
Others
Media & Entertainment
Content Management Providers
Production Support
Energy & Utilities
Energy
Utilities
Others
Business Process Outsourcing Market Companies
| Name | Profile | # Employees | HQ | Website |
|---|
Global business process outsourcing market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to business process outsourcing market will help companies and investors design strategic landscapes.
finance & accounting was the largest segment with a revenue share of 21.49% in 2023. Horizon Databook has segmented the Global business process outsourcing market based on finance & accounting, human resource, kpo, procurement & supply chain, customer services, sales & marketing, logistics, training and development outsourcing, it outsourcing, legal process outsourcing covering the revenue growth of each sub-segment from 2018 to 2030.
- Global Business Process Outsourcing Service Type Outlook (Revenue, USD Million, 2018-2030)
- Finance & Accounting
- Order-to-Cash
- Procure-to-Pay
- Record-to-Report
- Source-to-Pay
- Multi Processed
- Human Resource
- Recruitment Process Outsourcing
- Employee Administration
- Payroll Administration
- Employee Benefit Management
- Training and Development
- KPO
- Market Research & Analytics
- Business Analytics
- Engineering & Design
- Legal Research
- Others
- Procurement & Supply Chain
- Strategic Sourcing
- Purchase Order Management
- Inventory Management
- Logistic Coordination
- Supplier Risk Management
- Customer Services
- Inbound Customer Support
- Outbound Customer Support
- Helpdesk & Technical Support
- Others
- Sales & Marketing
- Lead Generation
- Digital Marketing
- Sales Support
- Others
- Logistics
- Transportation Management
- Freight Forwarding
- Warehouse Management & Order Fulfillment
- Others
- Training and Development Outsourcing
- Content Development
- Learning Management System (LMS) Administration
- Others
- IT Outsourcing
- Application Development and Maintenance
- Help Desk Support
- Infrastructure Management
- Database Administration
- Others
- Legal Process Outsourcing
- Document Review
- Intellectual Property Management
- Others
- Finance & Accounting
- Global Business Process Outsourcing Application Outlook (Revenue, USD Million, 2018-2030)
- BFSI
- Retail Banking
- Investment Banking & Services
- Wealth Management
- Insurance
- Others
- Healthcare
- Healthcare Providers
- Healthcare Payers
- Manufacturing
- Production Support
- Back-office Support
- Others
- IT & Telecommunications
- IT Services
- Telecom Services
- Retail
- E-commerce
- Brick-and-Mortar Retail
- Government & Defense
- Government
- Defense
- Education
- Higher Education
- K-12 Education
- Hospitality & Travel
- Hotels & Restaurants
- Resorts
- Travel
- Others
- Media & Entertainment
- Content Management Providers
- Production Support
- Energy & Utilities
- Energy
- Utilities
- Others
- BFSI
- Global Business Process Outsourcing Outsourcing Type Outlook (Revenue, USD Million, 2018-2030)
- Onshore
- Offshore
- Nearshore
- Global Business Process Outsourcing Deployment Outlook (Revenue, USD Million, 2018-2030)
- On premise
- Cloud
Reasons to subscribe to Global business process outsourcing market databook:
-
Access to comprehensive data: Horizon Databook provides over 1 million market statistics and 20,000+ reports, offering extensive coverage across various industries and regions.
-
Informed decision making: Subscribers gain insights into market trends, customer preferences, and competitor strategies, empowering informed business decisions.
-
Cost-Effective solution: It's recognized as the world's most cost-effective market research database, offering high ROI through its vast repository of data and reports.
-
Customizable reports: Tailored reports and analytics allow companies to drill down into specific markets, demographics, or product segments, adapting to unique business needs.
-
Strategic advantage: By staying updated with the latest market intelligence, companies can stay ahead of competitors, anticipate industry shifts, and capitalize on emerging opportunities.
Target buyers of Global business process outsourcing market databook
-
Our clientele includes a mix of business process outsourcing market companies, investment firms, advisory firms & academic institutions.
-
30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
-
Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
-
The rest of the revenue is generated working with academic and research not-for-profit institutes. We do our bit of pro-bono by working with these institutions at subsidized rates.
Horizon Databook provides a detailed overview of global-level data and insights on the Global business process outsourcing market , including forecasts for subscribers. This global databook contains high-level insights into Global business process outsourcing market from 2018 to 2030, including revenue numbers, major trends, and company profiles.
Partial client list
Global business process outsourcing market statistics, by regions, 2018-2030 (US$M)
Top 10 countries: Business process outsourcing market size, 2023 (USD Million)
Top 10 countries: Business process outsourcing market size, 2023 (USD Million)
Global business process outsourcing market, by region, 2023 (US$M)
Related regional statistics
Sign up - it's easy, and free!
Sign up and get instant basic access to databook, upgrade
when ready, or enjoy our
free plan indefinitely.
Included in Horizon account
- 30K+ Global Market Reports
- 120K+ Country Reports
- 1.2M+ Market Statistics
- 200K+ Company Profiles
- Industry insights and more
