North America Business Process Outsourcing Market Size & Outlook
North America business process outsourcing market, 2018-2030 (US$M)
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North America business process outsourcing market highlights
- The North America business process outsourcing market generated a revenue of USD 105,944.8 million in 2023.
- The market is expected to grow at a CAGR of 8.8% from 2024 to 2030.
- In terms of segment, customer services was the largest revenue generating service type in 2023.
- Customer Services is the most lucrative service type segment registering the fastest growth during the forecast period.
- Country-wise, U.S. is expected to register the highest CAGR from 2024 to 2030.
North America data book summary
| Market revenue in 2023 | USD 105,944.8 million |
| Market revenue in 2030 | USD 191,094.7 million |
| Growth rate | 8.8% (CAGR from 2023 to 2030) |
| Largest segment | Customer services |
| Fastest growing segment | Customer Services |
| Historical data covered | 2018 - 2022 |
| Base year for estimation | 2023 |
| Forecast period covered | 2024 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Finance & Accounting, Human Resource, KPO, Procurement & Supply Chain, Customer Services, Sales & Marketing, Logistics, Training and Development Outsourcing, IT Outsourcing, Legal Process Outsourcing |
| Key market players worldwide | Accenture PLC Class A, Amdocs Ltd, Capgemini SE, CBRE Group Inc Class A, Cognizant Technology Solutions Corp Class A, The Delta Companies, HCL Technologies, Infosys Ltd ADR, International Business Machines Corp, NCR Atleos Corp, Sodexo, Teleperformance SE, TTEC Holdings Inc, Wipro Ltd ADR |
Other key industry trends
- In terms of revenue, North America region accounted for 37.8% of the global business process outsourcing market in 2023.
- Globally, North America is projected to lead the regional market in terms of revenue in 2030.
- Asia Pacific is the fastest growing regional market and is projected to reach USD 147,064.0 million by 2030.
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Business Process Outsourcing Market Scope
Business Process Outsourcing Market Companies
| Name | Profile | # Employees | HQ | Website |
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North America business process outsourcing market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to business process outsourcing market will help companies and investors design strategic landscapes.
Customer services was the largest segment with a revenue share of 21.54% in 2023. Horizon Databook has segmented the North America business process outsourcing market based on finance & accounting, human resource, kpo, procurement & supply chain, customer services, sales & marketing, logistics, training and development outsourcing, it outsourcing, legal process outsourcing covering the revenue growth of each sub-segment from 2018 to 2030.
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Our clientele includes a mix of business process outsourcing market companies, investment firms, advisory firms & academic institutions.
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Horizon Databook provides a detailed overview of continent-level data and insights on the North America business process outsourcing market , including forecasts for subscribers. This continent databook contains high-level insights into North America business process outsourcing market from 2018 to 2030, including revenue numbers, major trends, and company profiles.
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North America business process outsourcing market size, by country, 2018-2030 (US$M)
North America Business Process Outsourcing Market Outlook Share, 2023 & 2030 (US$M)
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