Middle East & Africa Business Process Outsourcing Market Size & Outlook

The business process outsourcing market in Middle East & Africa is expected to reach a projected revenue of US$ 18,277.9 million by 2030. A compound annual growth rate of 6.7% is expected of Middle East & Africa business process outsourcing market from 2024 to 2030.
Revenue, 2023 (US$M)
$11,605.3
Forecast, 2030 (US$M)
$18,277.9
CAGR, 2024 - 2030
6.7%
Report Coverage
Middle East & Africa

MEA business process outsourcing market highlights

  • The MEA business process outsourcing market generated a revenue of USD 11,605.3 million in 2023.
  • The market is expected to grow at a CAGR of 6.7% from 2024 to 2030.
  • In terms of segment, finance & accounting was the largest revenue generating service type in 2023.
  • Customer Services is the most lucrative service type segment registering the fastest growth during the forecast period.
  • Country-wise, South Africa is expected to register the highest CAGR from 2024 to 2030.


MEA data book summary

Market revenue in 2023USD 11,605.3 million
Market revenue in 2030USD 18,277.9 million
Growth rate6.7% (CAGR from 2023 to 2030)
Largest segmentFinance & accounting
Fastest growing segmentCustomer Services
Historical data covered2018 - 2022
Base year for estimation2023
Forecast period covered2024 - 2030
Quantitative unitsRevenue in USD million
Market segmentationFinance & Accounting, Human Resource, KPO, Procurement & Supply Chain, Customer Services, Sales & Marketing, Logistics, Training and Development Outsourcing, IT Outsourcing, Legal Process Outsourcing
Key market players worldwideAccenture PLC Class A, Amdocs Ltd, Capgemini SE, CBRE Group Inc Class A, Cognizant Technology Solutions Corp Class A, The Delta Companies, HCL Technologies, Infosys Ltd ADR, International Business Machines Corp, NCR Atleos Corp, Sodexo, Teleperformance SE, TTEC Holdings Inc, Wipro Ltd ADR


Other key industry trends

  • In terms of revenue, MEA region accounted for 4.1% of the global business process outsourcing market in 2023.
  • Globally, North America is projected to lead the regional market in terms of revenue in 2030.
  • Asia Pacific is the fastest growing regional market and is projected to reach USD 147,064.0 million by 2030.

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Business Process Outsourcing Market Scope

Business process outsourcing market segmentation & scope
Finance & Accounting
Order-to-Cash
Procure-to-Pay
Record-to-Report
Source-to-Pay
Multi Processed
Human Resource
Recruitment Process Outsourcing
Employee Administration
Payroll Administration
Employee Benefit Management
Training and Development
KPO
Market Research & Analytics
Business Analytics
Engineering & Design
Legal Research
Others
Procurement & Supply Chain
Strategic Sourcing
Purchase Order Management
Inventory Management
Logistic Coordination
Supplier Risk Management
Customer Services
Inbound Customer Support
Outbound Customer Support
Helpdesk & Technical Support
Others
Sales & Marketing
Lead Generation
Digital Marketing
Sales Support
Others
Logistics
Transportation Management
Freight Forwarding
Warehouse Management & Order Fulfillment
Others
Training and Development Outsourcing
Content Development
Learning Management System (LMS) Administration
Others
IT Outsourcing
Application Development and Maintenance
Help Desk Support
Infrastructure Management
Database Administration
Others
Legal Process Outsourcing
Document Review
Intellectual Property Management
Others
BFSI
Retail Banking
Investment Banking & Services
Wealth Management
Insurance
Others
Healthcare
Healthcare Providers
Healthcare Payers
Manufacturing
Production Support
Back-office Support
Others
IT & Telecommunications
IT Services
Telecom Services
Retail
E-commerce
Brick-and-Mortar Retail
Government & Defense
Government
Defense
Education
Higher Education
K-12 Education
Hospitality & Travel
Hotels & Restaurants
Resorts
Travel
Others
Media & Entertainment
Content Management Providers
Production Support
Energy & Utilities
Energy
Utilities
Others
Onshore
Offshore
Nearshore
On premise
Cloud

Business Process Outsourcing Market Companies

Name Profile # Employees HQ Website

Middle East & Africa business process outsourcing market outlook

The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to business process outsourcing market will help companies and investors design strategic landscapes.


Finance & accounting was the largest segment with a revenue share of 25.39% in 2023. Horizon Databook has segmented the Middle East & Africa business process outsourcing market based on finance & accounting, human resource, kpo, procurement & supply chain, customer services, sales & marketing, logistics, training and development outsourcing, it outsourcing, legal process outsourcing covering the revenue growth of each sub-segment from 2018 to 2030.


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Target buyers of Middle East & Africa business process outsourcing market databook

  • Our clientele includes a mix of business process outsourcing market companies, investment firms, advisory firms & academic institutions.
  • 30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
  • Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
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Horizon Databook provides a detailed overview of continent-level data and insights on the Middle East & Africa business process outsourcing market , including forecasts for subscribers. This continent databook contains high-level insights into Middle East & Africa business process outsourcing market from 2018 to 2030, including revenue numbers, major trends, and company profiles.

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MEA business process outsourcing market size, by country, 2018-2030 (US$M)

Middle East & Africa Business Process Outsourcing Market Outlook Share, 2023 & 2030 (US$M)

MEA business process outsourcing market size, by country, 2018-2030 (US$M)

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