South Africa Bfsi Contact Center Analytics Market Size & Outlook
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South Africa bfsi contact center analytics market highlights
- The South Africa bfsi contact center analytics market generated a revenue of USD 8.1 million in 2024 and is expected to reach USD 25.0 million by 2030.
- The South Africa market is expected to grow at a CAGR of 20.9% from 2025 to 2030.
- In terms of segment, solution was the largest revenue generating component in 2024.
- Service is the most lucrative component segment registering the fastest growth during the forecast period.
Bfsi contact center analytics market data book summary
| Market revenue in 2024 | USD 8.1 million |
| Market revenue in 2030 | USD 25.0 million |
| Growth rate | 20.9% (CAGR from 2025 to 2030) |
| Largest segment | Solution |
| Fastest growing segment | Service |
| Historical data | 2018 - 2023 |
| Base year | 2024 |
| Forecast period | 2025 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Solution, Service |
| Key market players worldwide | 8x8 Inc, CallMiner, Five9 Inc, Cisco Systems Inc, Mitel Networks Corporation, Oracle Corp, NICE Ltd ADR, SAP SE, Stratifyd, Genesys International Corporation |
Other key industry trends
- In terms of revenue, South Africa accounted for 1.8% of the global bfsi contact center analytics market in 2024.
- Country-wise, U.S. is expected to lead the global market in terms of revenue in 2030.
- In Middle East & Africa, UAE bfsi contact center analytics market is projected to lead the regional market in terms of revenue in 2030.
- UAE is the fastest growing regional market in Middle East & Africa and is projected to reach USD 36.8 million by 2030.
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BFSI Contact Center Analytics Market Scope
BFSI Contact Center Analytics Market Companies
| Name | Profile | # Employees | HQ | Website |
|---|---|---|---|---|
| Genesys International Corporation | View profile | 501-1000 | Mumbai, Maharashtra, India, Asia | http://www.igenesys.com |
| Stratifyd | View profile | 51-100 | Charlotte, North Carolina, United States, North America | http://www.stratifyd.com |
| CallMiner | View profile | 251-500 | Waltham, Massachusetts, United States, North America | http://www.callminer.com |
| 8x8 Inc | View profile | 1948 | 675 Creekside Way, Campbell, CA, United States, 95008 | https://www.8x8.com |
| Mitel Networks Corporation | View profile | 1001-5000 | Ottawa, Ontario, Canada, North America | http://www.mitel.com |
| Five9 Inc | View profile | 2684 | 3001 Bishop Drive, Suite 350, San Ramon, CA, United States, 94583 | https://www.five9.com |
| NICE Ltd ADR | View profile | 8384 | 13 Zarchin Street, P.O. Box 690, NICE 1, 2, 3, Ra'anana, Israel, 4310602 | https://www.nice.com |
| Cisco Systems Inc | View profile | 84900 | 170 West Tasman Drive, San Jose, CA, United States, 95134-1706 | https://www.cisco.com |
| SAP SE | View profile | 107602 | Dietmar-Hopp-Allee 16, Walldorf, BW, Germany, 69190 | https://www.sap.com |
| Oracle Corp | View profile | 164000 | 2300 Oracle Way, Austin, TX, United States, 78741 | https://www.oracle.com |
South Africa bfsi contact center analytics market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to bfsi contact center analytics market will help companies and investors design strategic landscapes.
Solution was the largest segment with a revenue share of 77.78% in 2024. Horizon Databook has segmented the South Africa bfsi contact center analytics market based on solution, service covering the revenue growth of each sub-segment from 2018 to 2030.
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Our clientele includes a mix of bfsi contact center analytics market companies, investment firms, advisory firms & academic institutions.
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Horizon Databook provides a detailed overview of country-level data and insights on the South Africa bfsi contact center analytics market, including forecasts for subscribers. This country databook contains high-level insights into South Africa bfsi contact center analytics market from 2018 to 2030, including revenue numbers, major trends, and company profiles.
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South Africa bfsi contact center analytics market report size, by component, 2018-2030 (US$M)
South Africa BFSI Contact Center Analytics Market Share, 2024 & 2030 (US$M)
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