Global Customer Experience Management Market Size & Outlook
Global customer experience management market, 2021-2033 (US$M)
Related Markets
Global customer experience management market highlights
- The global customer experience management market generated a revenue of USD 15,551.0 million in 2025 and is expected to reach USD 47,716.0 million by 2033.
- The market is expected to grow at a CAGR (2026 - 2033) of 15.2% by 2033.
- In terms of segment, solution accounted for a revenue of USD 10,767.0 million in 2025.
- Services is the most lucrative offering segment registering the fastest growth during the forecast period.
- In terms of region, North America was the largest revenue generating market in 2025.
- Country-wise, France is expected to register the highest CAGR from 2026 to 2033.
Global data book summary
| Market revenue in 2025 | USD 15,551.0 million |
| Market revenue in 2033 | USD 47,716.0 million |
| Growth rate | 15.2% (CAGR from 2026 to 2033) |
| Largest segment | Solution |
| Fastest growing segment | Services |
| Historical data covered | 2021 - 2024 |
| Base year for estimation | 2025 |
| Forecast period covered | 2026 - 2033 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Solution, Services |
Other key industry trends
- In terms of revenue, the North America accounted for 42.4% of the global customer experience management market in 2025.
- By country, the U.S. is projected to lead the global market in terms of revenue in 2033.
- By country, France is the fastest growing regional market and is projected to reach USD 2,736.5 million by 2033.
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Customer Experience Management Market Scope
Customer Experience Management Market Companies
| Name | Profile | # Employees | HQ | Website |
|---|---|---|---|---|
| Service Management Group | View profile | 251-500 | Hattiesburg, Mississippi, United States, North America | http://www.smg.com |
| Qualtrics | View profile | 5001-10000 | Provo, Utah, United States, North America | http://www.qualtrics.com |
| SAS Institute Inc. | View profile | - | - | - |
| Medallia | View profile | 1001-5000 | San Francisco, California, United States, North America | https://www.medallia.com |
| Oracle Corporation | View profile | - | - | - |
| Adobe Inc. | View profile | - | - | - |
| Freshworks Inc. | View profile | - | - | - |
| International Business Machines Corp. | View profile | - | - | - |
| Avaya Inc. | View profile | - | - | - |
| Clarabridge | View profile | 101-250 | Reston, Virginia, United States, North America | http://www.clarabridge.com |
| Tech Mahindra | View profile | 10001+ | Pune, Maharashtra, India, Asia | https://www.techmahindra.com/ |
| Genesys | View profile | 5001-10000 | Daly City, California, United States, North America | http://www.genesys.com |
| Zendesk | View profile | 5001-10000 | San Francisco, California, United States, North America | http://zendesk.com |
| Verint Systems Inc | View profile | 3700 | 175 Broadhollow Road, Suite 100, Melville, NY, United States, 11747 | https://www.verint.com |
| Open Text Corp | View profile | 23700 | 275 Frank Tompa Drive, Waterloo, ON, Canada, N2L 0A1 | https://www.opentext.com |
| SAP SE ADR | View profile | 107602 | Dietmar-Hopp-Allee 16, Walldorf, BW, Germany, 69190 | https://www.sap.com |
Global customer experience management market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to customer experience management market will help companies and investors design strategic landscapes.
Solution was the largest segment with a revenue share of 69.24% in 2025. Horizon Databook has segmented the Global customer experience management market based on solution, services covering the revenue growth of each sub-segment from 2021 to 2033.
- Global Customer Experience Management Offering Outlook (Revenue, USD Million, 2021-2033)
- Solution
- Services
- Global Customer Experience Management Organization Size Outlook (Revenue, USD Million, 2021-2033)
- Large Enterprise
- Small & Medium Enterprise
- Global Customer Experience Management Analytical Tools Outlook (Revenue, USD Million, 2021-2033)
- EFM software
- Speech analytics
- Text analytics
- Web Analytics & Content Management
- Others Analytical Tools
- Global Customer Experience Management Touch Point Type Outlook (Revenue, USD Million, 2021-2033)
- Stores/Branches
- Call Centers
- Social Media Platform
- Mobile
- Web Services
- Others
- Global Customer Experience Management Deployment Type Outlook (Revenue, USD Million, 2021-2033)
- Cloud
- On-Premises
- Global Customer Experience Management End Use Outlook (Revenue, USD Million, 2021-2033)
- BFSI
- Retail
- Healthcare
- IT & Telecom
- Manufacturing
- Government, Energy & Utilities
- Others End Use
- Construction, Real Estate & Property Management
- Service Business
- Others
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Target buyers of Global customer experience management market databook
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Our clientele includes a mix of customer experience management market companies, investment firms, advisory firms & academic institutions.
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30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
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Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
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Horizon Databook provides a detailed overview of global-level data and insights on the Global customer experience management market , including forecasts for subscribers. This global databook contains high-level insights into Global customer experience management market from 2021 to 2033, including revenue numbers, major trends, and company profiles.
Partial client list
Global customer experience management market size, by regions, 2021-2033 (US$M)
Top 10 countries: Customer experience management market size, 2025 (US$M)
Global customer experience management market share, by offering, 2025 & 2033 (%, US$M)
Customer experience management market: Opportunity assessment by country
Global customer experience management market, by region, 2025 (US$M)
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