Healthcare Payer Services Market (2024 - 2030) Size, Share & Trends Analysis Report By Service (BPO Services, ITO Services, KPO Services), By Application (Claims Management Services, HR Services), By End-use, By Region, And Segment Forecasts

Healthcare Payer Services Market Summary

Growth of this market is attributed to rising need for cost-effective operations and growth in demand for advanced supply chain management (SCM) practices. Minimizing overall cost of healthcare supply chain BPO services is likely to boost market growth during the forecast period. Incorporation of advanced technologies such as AI, analytics, and cloud-based service portfolios by key players produces intense competition in the market. For example, Accenture’s cloud-based solutions diminish logistics costs, improve service revenue, and increase the availability of services for healthcare supply chain. Hence, due to this reason, the market is expected to grow at a considerable rate. Technological advancement and integration of outsourcing processes with SCM are expected to remain key drivers for market revenue growth during the forecast period.

The COVID-19 pandemic created challenges for healthcare payers. The reduction in healthcare funding resulted in improved financial performance for many health insurers during the pandemic. Payers supported healthcare providers vigorously. They created web portals that provide rapid and accurate information about the pandemic, expanded eligibility so that patients can retain health services, provided advance payments, and set up several community programs for health equity. For future initiatives, several key players are involved in strategic partnerships, addressing systematic health inequities.

The rising importance of inventory management has led to a booming healthcare supply chain business process outsourcing market . Other factors responsible towards growth of healthcare supply chain BPO market are a decrease in healthcare delivery costs, implementation of ICD-10 codes, and patent cliffs faced by pharmaceutical companies.

Market Dynamics

Diverse healthcare policies at the national and regional levels significantly impact on the market. These policies create a complex and evolving landscape for healthcare payers, necessitating various services to navigate and comply with the regulations & demands. As prevalence of chronic, infectious, and other diseases increases, healthcare payers face a multitude of challenges in managing costs, providing quality care, & ensuring optimal health outcomes for members. This growing disease burden fuels demand for a wider range of payer services.

Service Insights

Based on service, the ITO services segment dominated the market in 2023. The major growth factors include high demand for novel and advanced technologies, a surge in investment in AI technology, information that can be easily accessed, and a rise in involvement in healthcare decisions.

The healthcare payer KPO segment is expected to grow at fastest CAGR over the forecast period due to upsurge in the demand for highly skilled professionals, and cost advantage associated with outsourcing such as high-end processes at a low cost to the developing countries. Moreover, growing need in emerging economies for highly skilled professionals at low cost for domain-specific core and non-core activities of the payer vertical is one of the crucial factors anticipated to propel sector growth in the forthcoming years.

Application Insights

Based on application, the claims management services segment held a majority revenue share of over 32.0% in 2023. Strong presence of ACA and increasing overall healthcare expenditure are among some crucial factors that are driving the number of members enrolled in the centers for medicare and medicaid services. Claims processing services are the most data-intensive processes and form bulk of the payer workload. The claims sent by the providers are screened for eligibility criteria, authenticity, and exact amount that needs to be reimbursed. Due to the advent of the digital era, the procedure has been streamlined and turnaround times have improved significantly.

The analytics and fraud management services segment is expected to grow at the highest CAGR over the forecast period. Growing demand for predictive modeling and claim analytics is one of the main factors that is expected to drive segmental demand in the forthcoming years. Increasing demand for low-cost skilled professionals among developed economies to share the workload and to cater to high-end healthcare payer analytical applications, and growing outsourcing of infrastructural management, application management, and data architecture are expected to positively reinforce this segment’s growth during the forecast period.

End-use Insights

Based on end-use, the private payers segment accounted for a majority revenue share of 59.1% in 2023. This is due to increasing private investment in the healthcare payer vertical and growing government support to promote private investment in the healthcare industry.

The public payers segment is predicted to emerge as the fastest CAGR of 7.3% over the estimated timeline. Growing presence of several international health insurance acts including HIPAA, ACA, and ICD-10, growing healthcare expenditure and rapidly decreasing out-of-pocket expenditure are some of the pivotal factors expected to positively reinforce sector growth during the forecast period

Regional Insights

North America dominated and captured a revenue share of over 75.0% in 2023. Growing demand for healthcare IT services is predicted to stimulate healthcare supply chain business process outsourcing market growth during the forecast period. Changes in regulatory scenarios and increasing pressure on healthcare industries to decrease service costs are likely to increase the demand for healthcare supply chain business process outsourcing.

Asia Pacific is expected to grow at a fastest CAGR of 7.6% during the forecast period. This expected growth is owing to rising healthcare expenditure, prevalence of chronic diseases, and demand for resources in developing countries, like China and India. Countries such as Philippines, China, Singapore, India, and Vietnam are at the epicenter of establishing delivery centers by BPO service providers, thus promising higher activity from these regions in the coming few years.

Key Companies & Market Share Insights

Some key players include Cognizant, EXL, HGS Ltd., Accenture, and Genpact. Companies are focusing on research and development to introduce technologically advanced products and gain a competitive edge. Companies are also involved in mergers, partnerships, and acquisitions aiming to strengthen their product portfolio, and manufacturing capacities and provide competitive differentiation.

• In September 2023, Genpact expanded its collaboration with Amazon Web Services (AWS) to enhance financial crime risk operations using generative AI and large language models. This collaboration is expected to offer a competitive edge over competitors.

• In April 2023, Cognizant, a provider of IT services, announced extension of long-standing partnership with Microsoft in healthcare. Under this partnership, healthcare payers and providers will have quick access to cutting-edge technological solutions, simplified claims processing, and improved interoperability, all of which are likely to help them improve business processes and provide better patient and member experiences.

• In December 2022, Ernst & Young LLP (EY US) and EXL, a major provider of data analytics and digital operations and solutions, formed a partnership to jointly create and carry out digital transformation

  efforts in insurance, financial services, and healthcare sectors, according to the EY organization.

Healthcare Payer Services Market Report Scope

Global Healthcare Payer Services Market Report Segmentation

This report forecasts revenue growth at global, regional, and country levels and provides an analysis of the latest industry trends in each of the sub-segments from 2018 to 2030. For this study, Grand View Research has segmented the global healthcare payer services market report based on service, application, end-use, and region:

• Service Outlook (Revenue, USD Billion, 2018 - 2030)

  • BPO Services

  • ITO Services

  • KPO Services

• Application Outlook (Revenue, USD Billion, 2018 - 2030)

  • Claims Management Services

  • Integrated Front Office Service and Back Office Operations

  • Member Management Services

  • Provider Management Services

  • Billing and Accounts Management Services

  • Analytics and Fraud Management Services

  • HR Services

• End-use Outlook (Revenue, USD Billion, 2018 - 2030)

  • Private Payers

  • Public Payers

• Regional Outlook (Revenue, USD Billion, 2018 - 2030)

  • North America

    • U.S.

    • Canada

  • Europe

    • UK

    • Germany

    • France

    • Italy

    • Spain

    • Sweden

    • Norway

    • Denmark

  • Asia Pacific

    • Japan

    • China

    • India

    • Australia

    • Thailand

    • South Korea

  • Latin America

    • Brazil

    • Mexico

    • Argentina

  • Middle East and Africa

    • Saudi Arabia

    • South Africa

    • UAE

    • Kuwait