U.S. Unified Communication As A Service Market Size & Outlook

The unified communication as a service market in the United States is expected to reach a projected revenue of US$ 59,632.8 million by 2030. A compound annual growth rate of 17.3% is expected of the United States unified communication as a service market from 2024 to 2030.
Revenue, 2023 (US$M)
$19,497.6
Forecast, 2030 (US$M)
$59,632.8
CAGR, 2024 - 2030
17.3%
Report Coverage
U.S.

U.S. unified communication as a service market highlights

  • The U.S. unified communication as a service market generated a revenue of USD 19,497.6 million in 2023 and is expected to reach USD 59,632.8 million by 2030.
  • The U.S. market is expected to grow at a CAGR of 17.3% from 2024 to 2030.
  • In terms of segment, public cloud was the largest revenue generating deployment in 2023.
  • Private Cloud is the most lucrative deployment segment registering the fastest growth during the forecast period.

Unified communication as a service market data book summary

Market revenue in 2023USD 19,497.6 million
Market revenue in 2030USD 59,632.8 million
Growth rate17.3% (CAGR from 2023 to 2030)
Largest segmentPublic cloud
Fastest growing segmentPrivate Cloud
Historical data2018 - 2022
Base year2023
Forecast period2024 - 2030
Quantitative unitsRevenue in USD million
Market segmentationPublic Cloud, Private Cloud
Key market players worldwide8x8 Inc, Alcatel-Lucent Enterprise, Avaya, Cisco Systems Inc, International Business Machines Corp, Mitel Networks Corporation, NEC Corp, RingCentral Inc Class A

Other key industry trends

  • In terms of revenue, U.S. accounted for 28.2% of the global unified communication as a service market in 2023.
  • Country-wise, U.S. is expected to lead the global market in terms of revenue in 2030.
  • In North America, U.S. unified communication as a service market is projected to lead the regional market in terms of revenue in 2030.
  • Canada is the fastest growing regional market in North America and is projected to reach USD 19,761.2 million by 2030.

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Unified Communication As A Service Market Scope

Unified Communication As A Service Market Companies

Name Profile # Employees HQ Website

U.S. unified communication as a service market outlook

The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to unified communication as a service market will help companies and investors design strategic landscapes.


Public cloud was the largest segment with a revenue share of 70.32% in 2023. Horizon Databook has segmented the U.S. unified communication as a service market based on public cloud, private cloud covering the revenue growth of each sub-segment from 2018 to 2030.


AL, Machine Learning (ML), and NLP are being integrated into proactive services to automate tasks, enhance decision-making, and improve service delivery. Advances in cloud computing are facilitating the streamlined and flexible delivery of UCaaS services. 

Cloud-based platforms are serving as a centralized hub for service providers to monitor and manage clients’ systems, retrieve real-time data, and provide virtual assistance. 

As AI continues to become the most preferred emerging technology for several products and services, including UCaaS services, the regulatory landscape is evolving to focus on AI ethics and responsibilities to ensure fair, transparent, and ethical usage of AI algorithms.

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Target buyers of U.S. unified communication as a service market databook

  • Our clientele includes a mix of unified communication as a service market companies, investment firms, advisory firms & academic institutions.
  • 30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
  • Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
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Horizon Databook provides a detailed overview of country-level data and insights on the U.S. unified communication as a service market , including forecasts for subscribers. This country databook contains high-level insights into U.S. unified communication as a service market from 2018 to 2030, including revenue numbers, major trends, and company profiles.

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U.S. unified communication as a service market size, by deployment, 2018-2030 (US$M)

U.S. Unified Communication As A Service Market Outlook Share, 2023 & 2030 (US$M)

U.S. unified communication as a service market size, by deployment, 2018-2030 (US$M)

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