U.S. Unified Communication As A Service Market Size & Outlook
U.S. unified communication as a service market, 2018-2030 (US$M)
Related Markets
U.S. unified communication as a service market highlights
- The U.S. unified communication as a service market generated a revenue of USD 19,497.6 million in 2023 and is expected to reach USD 59,632.8 million by 2030.
- The U.S. market is expected to grow at a CAGR of 17.3% from 2024 to 2030.
- In terms of segment, public cloud was the largest revenue generating deployment in 2023.
- Private Cloud is the most lucrative deployment segment registering the fastest growth during the forecast period.
Unified communication as a service market data book summary
| Market revenue in 2023 | USD 19,497.6 million |
| Market revenue in 2030 | USD 59,632.8 million |
| Growth rate | 17.3% (CAGR from 2023 to 2030) |
| Largest segment | Public cloud |
| Fastest growing segment | Private Cloud |
| Historical data | 2018 - 2022 |
| Base year | 2023 |
| Forecast period | 2024 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Public Cloud, Private Cloud |
| Key market players worldwide | 8x8 Inc, Alcatel-Lucent Enterprise, Avaya, Cisco Systems Inc, International Business Machines Corp, Mitel Networks Corporation, NEC Corp, RingCentral Inc Class A |
Other key industry trends
- In terms of revenue, U.S. accounted for 28.2% of the global unified communication as a service market in 2023.
- Country-wise, U.S. is expected to lead the global market in terms of revenue in 2030.
- In North America, U.S. unified communication as a service market is projected to lead the regional market in terms of revenue in 2030.
- Canada is the fastest growing regional market in North America and is projected to reach USD 19,761.2 million by 2030.
Public cloud was the largest segment with a revenue share of 70.32% in 2024. Horizon Databook has segmented the U.S. unified communication as a service market based on public cloud, private cloud covering the revenue growth of each sub-segment from 2018 to 2030.
AL, Machine Learning (ML), and NLP are being integrated into proactive services to automate tasks, enhance decision-making, and improve service delivery. Advances in cloud computing are facilitating the streamlined and flexible delivery of UCaaS services.
Cloud-based platforms are serving as a centralized hub for service providers to monitor and manage clients’ systems, retrieve real-time data, and provide virtual assistance.
As AI continues to become the most preferred emerging technology for several products and services, including UCaaS services, the regulatory landscape is evolving to focus on AI ethics and responsibilities to ensure fair, transparent, and ethical usage of AI algorithms.
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Unified Communication As A Service Market Scope
Unified Communication As A Service Market Companies
| Name | Profile | # Employees | HQ | Website |
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U.S. unified communication as a service market size, by deployment, 2018-2030 (US$M)
U.S. Unified Communication As A Service Market Outlook Share, 2024 & 2030 (US$M)
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