Middle East & Africa Unified Communication As A Service Market Size & Outlook
Middle East & Africa unified communication as a service market, 2018-2030 (US$M)
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MEA unified communication as a service market highlights
- The MEA unified communication as a service market generated a revenue of USD 3,584.7 million in 2023.
- The market is expected to grow at a CAGR of 23% from 2024 to 2030.
- In terms of segment, public cloud was the largest revenue generating deployment in 2023.
- Private Cloud is the most lucrative deployment segment registering the fastest growth during the forecast period.
MEA data book summary
| Market revenue in 2023 | USD 3,584.7 million |
| Market revenue in 2030 | USD 15,270.1 million |
| Growth rate | 23% (CAGR from 2023 to 2030) |
| Largest segment | Public cloud |
| Fastest growing segment | Private Cloud |
| Historical data covered | 2018 - 2022 |
| Base year for estimation | 2023 |
| Forecast period covered | 2024 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Public Cloud, Private Cloud |
| Key market players worldwide | 8x8 Inc, Alcatel-Lucent Enterprise, Avaya, Cisco Systems Inc, International Business Machines Corp, Mitel Networks Corporation, NEC Corp, RingCentral Inc Class A |
Other key industry trends
- In terms of revenue, MEA region accounted for 5.2% of the global unified communication as a service market in 2023.
- Globally, North America is projected to lead the regional market in terms of revenue in 2030.
- Asia Pacific is the fastest growing regional market and is projected to reach USD 73,871.3 million by 2030.
Public cloud was the largest segment with a revenue share of 74.2% in 2024. Horizon Databook has segmented the Middle East & Africa unified communication as a service market based on public cloud, private cloud covering the revenue growth of each sub-segment from 2018 to 2030.
Increasing investments to reduce traveling costs, optimize communication infrastructure, smallto-medium business (SMB) adoption of unified communications as a service, and a paradigm shift towards mobile applications are expected to be the key market drivers in the Middle East.
For instance, in October 2022, stc Bahrain, a telecommunications company based in Bahrain, received the ‘Unified Communication Partner of the Year’ award at the Gulf Information Technology Exhibition (Gitex) 2022.
The organization has earned this award in recognition of its service innovation, which resulted in a remarkable doubling of 'stc One' subscribers year-on-year. This achievement underlines the growing demand of the market in the region.
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Unified Communication As A Service Market Scope
Unified Communication As A Service Market Companies
| Name | Profile | # Employees | HQ | Website |
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MEA unified communication as a service market size, by country, 2018-2030 (US$M)
Middle East & Africa Unified Communication As A Service Market Outlook Share, 2024 & 2030 (US$M)
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