North America Customer Experience Monitoring Market Size & Outlook, 2030

Revenue, 2023 (US$M)

$1,064.0

Forecast, 2030 (US$M)

$4,581.9

CAGR, 2024 - 2030

23.2%

Report Coverage

North America

North America customer experience monitoring market, 2018-2030 (US$M)

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Related Markets

Global Customer Experience Monitoring Industry Outlook

Europe Customer Experience Monitoring Market Outlook

Asia Pacific Customer Experience Monitoring Market Outlook

Latin America Customer Experience Monitoring Market Outlook

MEA Customer Experience Monitoring Market Outlook

North America customer experience monitoring market highlights

The North America customer experience monitoring market generated a revenue of USD 1,064.0 million in 2023.
The market is expected to grow at a CAGR of 23.2% from 2024 to 2030.
In terms of segment, feedback management was the largest revenue generating solution in 2023.
Feedback Management is the most lucrative solution segment registering the fastest growth during the forecast period.

North America data book summary

Market revenue in 2023	USD 1,064.0 million
Market revenue in 2030	USD 4,581.9 million
Growth rate	23.2% (CAGR from 2023 to 2030)
Largest segment	Feedback management
Fastest growing segment	Feedback Management
Historical data covered	2018 - 2022
Base year for estimation	2023
Forecast period covered	2024 - 2030
Quantitative units	Revenue in USD million
Market segmentation	Feedback Management
Key market players worldwide	Oracle Corp, BMC Software, Comarch, Riverbed Technology

Other key industry trends

In terms of revenue, North America region accounted for 34.9% of the global customer experience monitoring market in 2023.
Globally, North America is projected to lead the regional market in terms of revenue in 2030.
Europe is the fastest growing regional market and is projected to reach USD 3,727.0 million by 2030.

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Customer Experience Monitoring Market Scope

Customer experience monitoring market segmentation & scope

Solution

Feedback Management

Customer Analytics

Customer Journey Analytics

Sentiment Analysis

Real-time Monitoring

Type

PC Terminal

Mobile Terminal

End Use

Retail & E-Commerce

BFSI (Banking, Financial Services, and Insurance)

Healthcare

IT & Telecommunications

Government

Hospitality

Regions

Latin America

Europe

North America

Middle East & Africa

Asia Pacific

Countries

U.S.

Canada

Mexico

Germany

France

Brazil

Australia

China

India

Japan

South Korea

UAE

South Africa

Saudi Arabia

Customer Experience Monitoring Market Companies

Name	Profile	# Employees	HQ	Website

North America customer experience monitoring market outlook

The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to customer experience monitoring market will help companies and investors design strategic landscapes.

Feedback management was the largest segment with a revenue share of 100% in 2023. Horizon Databook has segmented the North America customer experience monitoring market based on feedback management covering the revenue growth of each sub-segment from 2018 to 2030.

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Our clientele includes a mix of customer experience monitoring market companies, investment firms, advisory firms & academic institutions.
30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
The rest of the revenue is generated working with academic and research not-for-profit institutes. We do our bit of pro-bono by working with these institutions at subsidized rates.

Horizon Databook provides a detailed overview of continent-level data and insights on the North America customer experience monitoring market , including forecasts for subscribers. This continent databook contains high-level insights into North America customer experience monitoring market from 2018 to 2030, including revenue numbers, major trends, and company profiles.

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