Asia Pacific Customer Experience Management Market Size & Outlook
Asia Pacific customer experience management market, 2018-2030 (US$M)
Related Markets
Asia Pacific customer experience management market highlights
- The Asia Pacific customer experience management market generated a revenue of USD 2,358.8 million in 2023.
- The market is expected to grow at a CAGR of 17.1% from 2024 to 2030.
- In terms of segment, text analytics was the largest revenue generating analytical tools in 2023.
- Speech Analytics is the most lucrative analytical tools segment registering the fastest growth during the forecast period.
- Country-wise, India is expected to register the highest CAGR from 2024 to 2030.
Asia Pacific data book summary
| Market revenue in 2023 | USD 2,358.8 million |
| Market revenue in 2030 | USD 7,134.5 million |
| Growth rate | 17.1% (CAGR from 2023 to 2030) |
| Largest segment | Text analytics |
| Fastest growing segment | Speech Analytics |
| Historical data covered | 2018 - 2022 |
| Base year for estimation | 2023 |
| Forecast period covered | 2024 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | EFM Software, Speech Analytics, Text Analytics, Web Analytics & Content Management |
| Key market players worldwide | Adobe Inc, Avaya, Freshworks Inc Ordinary Shares Class A, International Business Machines Corp, Open Text Corp, Oracle Corp, SAP SE, Verint Systems Inc |
Other key industry trends
- In terms of revenue, Asia Pacific region accounted for 19.6% of the global customer experience management market in 2023.
- Globally, North America is projected to lead the regional market in terms of revenue in 2030.
- Asia Pacific is the fastest growing regional market and is projected to reach USD 7,134.5 million by 2030.
No credit card required*
Horizon in a snapshot
- 30K+ Global Market Reports
- 120K+ Country Reports
- 1.2M+ Market Statistics
- 200K+ Company Profiles
- Industry insights and more
Customer Experience Management Market Scope
Customer Experience Management Market Companies
| Name | Profile | # Employees | HQ | Website |
|---|
Asia Pacific customer experience management market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to customer experience management market will help companies and investors design strategic landscapes.
Text analytics was the largest segment with a revenue share of 39.82% in 2023. Horizon Databook has segmented the Asia Pacific customer experience management market based on efm software, speech analytics, text analytics, web analytics & content management covering the revenue growth of each sub-segment from 2018 to 2030.
Asia Pacific is turning out to be a major market for key vendors owing to the emerging businesses, operating mainly in the rapidly growing industries, such as BFSI and retail, which are increasingly adopting robust CEM software solutions.
The growing adoption of AI-driven advanced analytics tools and IoT-based sensors and devices to offer personalized services for both B2C and B2B consumers is one of the major factors contributing to the growth of the regional market.
Organizations in Asia Pacific remain keen on exploiting the benefits, such as cost-effectiveness, associated with cloud-based solutions, which bodes well for the growth of the CEM market in Asia Pacific.
Reasons to subscribe to Asia Pacific customer experience management market databook:
-
Access to comprehensive data: Horizon Databook provides over 1 million market statistics and 20,000+ reports, offering extensive coverage across various industries and regions.
-
Informed decision making: Subscribers gain insights into market trends, customer preferences, and competitor strategies, empowering informed business decisions.
-
Cost-Effective solution: It's recognized as the world's most cost-effective market research database, offering high ROI through its vast repository of data and reports.
-
Customizable reports: Tailored reports and analytics allow companies to drill down into specific markets, demographics, or product segments, adapting to unique business needs.
-
Strategic advantage: By staying updated with the latest market intelligence, companies can stay ahead of competitors, anticipate industry shifts, and capitalize on emerging opportunities.
Target buyers of Asia Pacific customer experience management market databook
-
Our clientele includes a mix of customer experience management market companies, investment firms, advisory firms & academic institutions.
-
30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
-
Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
-
The rest of the revenue is generated working with academic and research not-for-profit institutes. We do our bit of pro-bono by working with these institutions at subsidized rates.
Horizon Databook provides a detailed overview of continent-level data and insights on the Asia Pacific customer experience management market , including forecasts for subscribers. This continent databook contains high-level insights into Asia Pacific customer experience management market from 2018 to 2030, including revenue numbers, major trends, and company profiles.
Partial client list
Asia Pacific customer experience management market size, by country, 2018-2030 (US$M)
Asia Pacific Customer Experience Management Market Outlook Share, 2023 & 2030 (US$M)
Related industry reports
Related regional statistics
Sign up - it's easy, and free!
Sign up and get instant basic access to databook, upgrade
when ready, or enjoy our
free plan indefinitely.
Included in Horizon account
- 30K+ Global Market Reports
- 120K+ Country Reports
- 1.2M+ Market Statistics
- 200K+ Company Profiles
- Industry insights and more
