Middle East & Africa Call And Contact Center Outsourcing Market Size & Outlook
The call and contact center outsourcing market in Middle East & Africa is expected to reach a projected revenue of US$ 18,807.6 million by 2030. A compound annual growth rate of 9.1% is expected of Middle East & Africa call and contact center outsourcing market from 2024 to 2030.
Revenue, 2023 (US$M)
$10,190.2
Forecast, 2030 (US$M)
$18,807.6
CAGR, 2024 - 2030
9.1%
Report Coverage
Middle East & Africa
Middle East & Africa call and contact center outsourcing market, 2018-2030 (US$M)
Related Markets
MEA call and contact center outsourcing market highlights
- The MEA call and contact center outsourcing market generated a revenue of USD 10,190.2 million in 2023.
- The market is expected to grow at a CAGR of 9.1% from 2024 to 2030.
- In terms of segment, voice was the largest revenue generating type in 2023.
- Chat Support is the most lucrative type segment registering the fastest growth during the forecast period.
- Country-wise, Saudi Arabia is expected to register the highest CAGR from 2024 to 2030.
MEA data book summary
| Market revenue in 2023 | USD 10,190.2 million |
| Market revenue in 2030 | USD 18,807.6 million |
| Growth rate | 9.1% (CAGR from 2023 to 2030) |
| Largest segment | Voice |
| Fastest growing segment | Chat Support |
| Historical data covered | 2018 - 2022 |
| Base year for estimation | 2023 |
| Forecast period covered | 2024 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Email Support, Chat Support, Voice, Other Services |
| Key market players worldwide | Infosys Ltd ADR, Scicom MSC Bhd, Serco Group PLC, Teleperformance SE, TTEC Holdings Inc, Wipro Ltd ADR, Capgemini SE, Alorica, Concentrix Corp Ordinary Shares, CGS International Inc, Intermediate Capital Group PLC, RAYA CX |
Other key industry trends
- In terms of revenue, MEA region accounted for 11.0% of the global call and contact center outsourcing market in 2023.
- Globally, Asia Pacific is projected to lead the regional market in terms of revenue in 2030.
- Asia Pacific is the fastest growing regional market and is projected to reach USD 41,560.7 million by 2030.
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Call And Contact Center Outsourcing Market Scope
Call and contact center outsourcing market segmentation & scope
Call And Contact Center Outsourcing Market Companies
| Name | Profile | # Employees | HQ | Website |
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MEA call and contact center outsourcing market size, by country, 2018-2030 (US$M)
Middle East & Africa Call And Contact Center Outsourcing Market Outlook Share, 2023 & 2030 (US$M)
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