UAE Bfsi Contact Center Analytics Market Size & Outlook
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UAE bfsi contact center analytics market highlights
- The UAE bfsi contact center analytics market generated a revenue of USD 11.7 million in 2024 and is expected to reach USD 36.8 million by 2030.
- The UAE market is expected to grow at a CAGR of 21.3% from 2025 to 2030.
- In terms of segment, solution was the largest revenue generating component in 2024.
- Service is the most lucrative component segment registering the fastest growth during the forecast period.
Bfsi contact center analytics market data book summary
| Market revenue in 2024 | USD 11.7 million |
| Market revenue in 2030 | USD 36.8 million |
| Growth rate | 21.3% (CAGR from 2025 to 2030) |
| Largest segment | Solution |
| Fastest growing segment | Service |
| Historical data | 2018 - 2023 |
| Base year | 2024 |
| Forecast period | 2025 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Solution, Service |
| Key market players worldwide | 8x8 Inc, CallMiner, Five9 Inc, Cisco Systems Inc, Mitel Networks Corporation, Oracle Corp, NICE Ltd ADR, SAP SE, Stratifyd, Genesys International Corporation |
Other key industry trends
- In terms of revenue, UAE accounted for 2.6% of the global bfsi contact center analytics market in 2024.
- Country-wise, U.S. is expected to lead the global market in terms of revenue in 2030.
- In Middle East & Africa, UAE bfsi contact center analytics market is projected to lead the regional market in terms of revenue in 2030.
- UAE is the fastest growing regional market in Middle East & Africa and is projected to reach USD 36.8 million by 2030.
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BFSI Contact Center Analytics Market Scope
BFSI Contact Center Analytics Market Companies
| Name | Profile | # Employees | HQ | Website |
|---|---|---|---|---|
| Genesys International Corporation | View profile | 501-1000 | Mumbai, Maharashtra, India, Asia | http://www.igenesys.com |
| Stratifyd | View profile | 51-100 | Charlotte, North Carolina, United States, North America | http://www.stratifyd.com |
| CallMiner | View profile | 251-500 | Waltham, Massachusetts, United States, North America | http://www.callminer.com |
| 8x8 Inc | View profile | 1948 | 675 Creekside Way, Campbell, CA, United States, 95008 | https://www.8x8.com |
| Mitel Networks Corporation | View profile | 1001-5000 | Ottawa, Ontario, Canada, North America | http://www.mitel.com |
| Five9 Inc | View profile | 2684 | 3001 Bishop Drive, Suite 350, San Ramon, CA, United States, 94583 | https://www.five9.com |
| NICE Ltd ADR | View profile | 8384 | 13 Zarchin Street, P.O. Box 690, NICE 1, 2, 3, Ra'anana, Israel, 4310602 | https://www.nice.com |
| Cisco Systems Inc | View profile | 84900 | 170 West Tasman Drive, San Jose, CA, United States, 95134-1706 | https://www.cisco.com |
| SAP SE | View profile | 107602 | Dietmar-Hopp-Allee 16, Walldorf, BW, Germany, 69190 | https://www.sap.com |
| Oracle Corp | View profile | 164000 | 2300 Oracle Way, Austin, TX, United States, 78741 | https://www.oracle.com |
UAE bfsi contact center analytics market outlook
The databook is designed to serve as a comprehensive guide to navigating this sector. The databook focuses on market statistics denoted in the form of revenue and y-o-y growth and CAGR across the globe and regions. A detailed competitive and opportunity analyses related to bfsi contact center analytics market will help companies and investors design strategic landscapes.
Solution was the largest segment with a revenue share of 78.63% in 2024. Horizon Databook has segmented the UAE bfsi contact center analytics market based on solution, service covering the revenue growth of each sub-segment from 2018 to 2030.
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Target buyers of UAE bfsi contact center analytics market databook
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Our clientele includes a mix of bfsi contact center analytics market companies, investment firms, advisory firms & academic institutions.
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30% of our revenue is generated working with investment firms and helping them identify viable opportunity areas.
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Approximately 65% of our revenue is generated working with competitive intelligence & market intelligence teams of market participants (manufacturers, service providers, etc.).
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The rest of the revenue is generated working with academic and research not-for-profit institutes. We do our bit of pro-bono by working with these institutions at subsidized rates.
Horizon Databook provides a detailed overview of country-level data and insights on the UAE bfsi contact center analytics market, including forecasts for subscribers. This country databook contains high-level insights into UAE bfsi contact center analytics market from 2018 to 2030, including revenue numbers, major trends, and company profiles.
Partial client list
UAE bfsi contact center analytics market report size, by component, 2018-2030 (US$M)
UAE BFSI Contact Center Analytics Market Share, 2024 & 2030 (US$M)
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