Global Call And Contact Center Outsourcing Market Size & Outlook
The call and contact center outsourcing industry worldwide is expected to reach a projected revenue of US$ 163,860.0 million by 2030. A compound annual growth rate of 9.8% is expected of the worldwide call and contact center outsourcing industry from 2025 to 2030.
Revenue, 2024 (US$M)
$97,312.8
Forecast, 2030 (US$M)
$163,860.0
CAGR, 2025 - 2030
9.8%
Report Coverage
Worldwide
Global call and contact center outsourcing market, 2018-2030 (US$M)
Related Markets
Global call and contact center outsourcing market highlights
- The global call and contact center outsourcing market generated a revenue of USD 97,312.8 million in 2024 and is expected to reach USD 163,860.0 million by 2030.
- The market is expected to grow at a CAGR (2025 - 2030) of 9.1% by 2030.
- In terms of segment, voice accounted for a revenue of USD 33,045.2 million in 2024.
- Chat Support is the most lucrative type segment registering the fastest growth during the forecast period.
- In terms of region, North America was the largest revenue generating market in 2024.
- Country-wise, India is expected to register the highest CAGR from 2025 to 2030.
Global data book summary
| Market revenue in 2024 | USD 97,312.8 million |
| Market revenue in 2030 | USD 163,860.0 million |
| Growth rate | 9.1% (CAGR from 2025 to 2030) |
| Largest segment | Voice |
| Fastest growing segment | Chat Support |
| Historical data covered | 2018 - 2023 |
| Base year for estimation | 2024 |
| Forecast period covered | 2025 - 2030 |
| Quantitative units | Revenue in USD million |
| Market segmentation | Email Support, Chat Support, Voice, Other Services |
Other key industry trends
- In terms of revenue, the North America accounted for 32.1% of the global call and contact center outsourcing market in 2024.
- By country, the U.S. is projected to lead the global market in terms of revenue in 2030.
- By country, India is the fastest growing regional market and is projected to reach USD 9,037.8 million by 2030.
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Call And Contact Center Outsourcing Market Scope
Call and contact center outsourcing market segmentation & scope
Call And Contact Center Outsourcing Market Companies
| Name | Profile | # Employees | HQ | Website |
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Global call and contact center outsourcing market size, by regions, 2018-2030 (US$M)
Top 10 countries: Call and contact center outsourcing market size, 2024 (US$M)
Global call and contact center outsourcing market share, by type, 2024 & 2030 (%, US$M)
Call and contact center outsourcing market: Opportunity assessment by country
Global call and contact center outsourcing market, by region, 2024 (US$M)
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