The global computer aided dispatch market size is expected to reach USD 4.30 billion by 2027, expanding at a CAGR of 11.3% from 2023 to 2030, according to a new study by Grand View Research, Inc. The increasing need for public safety and technological advancements are projected to drive the computer aided dispatch (CAD) market growth. Computer-aided dispatch technology is used for ensuring safe and secure dispatch operations. Factors such as continued rollout of networking and communication infrastructure, advances in communication technology, and national public safety initiatives are also expected to trigger the rapid growth of the market.
Threats associated with criminal activities and natural calamities are creating a need for efficient emergency response systems and dispatch operations. As such, CAD technology has to cater to various dispatch operation needs in law enforcement, healthcare, and life sciences industries, transportation, and power & utility sectors. Accordingly, the latest CAD solutions are designed to support various applications such as deliver call management, dispatch unit management, reporting and analysis, and intelligent mapping. These applications are crucial for mission-critical situations.
Rising mergers and acquisitions trends by key market players are anticipated to boost the market growth over the forecast period. Moreover, the North America regional market held the largest revenue share in 2019. North America boasts a developed communication and network infrastructure. Also, the growing deployment of the 5G network is estimated to provide seamless connectivity during emergency services. Additionally, the region is home to key CAD solution providers such as Motorola Solutions, Inc.; CentralSquare Technologies; and Avtec Inc. This is providing an impetus growth to the North America market.
Furthermore, rapidly surging government investments on deploying CAD solutions to provide high safety to their public in emerging countries is estimated to propel the market growth from 2020 to 2027. Moreover, increasing consolidation of Public Safety Answering Points (PSAPs) in the U.S. is expected to restrict the overall market growth during the next seven years. Further, the COVID-19 outbreak has augmented the demand for health emergency services across the globe. Also, the federal governments across various countries such as U.S., U.K., Germany, and Italy are making massive investments to strengthen their healthcare facilities in order to provide effective services in emergencies. As a result, it is expected to fuel the adoption of computer-aided dispatch solutions over the forecast period.
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The service segment is estimated to register the fastest CAGR of 12.2% over the forecast period. The computer aided dispatch market constantly evolves, with new features, integrations, and enhancements regularly introduced.
The software segment dominated the market with a revenue share of 64.1% in 2022. This high share is attributable to a wide preference for CAD solutions across various public safety components such as disaster management and healthcare emergencies.
The public safety segment held the highest market share of 28.7% in 2022. This high share is attributed to several public safety departments across the globe deploying computer aided dispatch systems to achieve maximum efficiencies in dispatch operations.
North America accounted for the largest market share of 41.4% in 2022. It is attributed to the increasing demand for public safety solutions, changing regulations and policies, and the presence of advanced networking and communication infrastructure.
Asia Pacific is projected to demonstrate growth at the highest CAGR of 13.2% over the forecast period. Continued urbanization and evolving government policies encourage adopting emergency dispatch software in emerging economies.
Grand View Research has segmented the global computer aided dispatch market based on component, vertical, region:
Computer Aided Dispatch Component Outlook (Revenue, USD Million, 2017 - 2030)
Software
On-premise
Cloud-based
Services
Computer Aided Dispatch Vertical Outlook (Revenue, USD Million, 2017 - 2030)
Public Safety
Government & Defense
Transportation
Power & Utilities
Healthcare
Others
Computer Aided Dispatch Regional Outlook (Revenue, USD Million, 2017 - 2030)
North America
U.S.
Canada
Europe
UK
Germany
France
Asia Pacific
China
Japan
India
Australia
South Korea
Latin America
Brazil
Mexico
Middle East and Africa
Saudi Arabia
South Africa
UAE
List of Key Players of Computer Aided Dispatch (CAD) Market
Avtec Inc.
Harris Computer Systems
CARBYNE
CENTRALSQUARE
CODY Systems
Corti
DoubleMap
Harris
ESO
Hexagon AB
Mark43
Motorola Solutions, Inc.
Nuance Communications, Inc.
Priority Dispatch Corp.
RapidDeploy, Inc.
Southern Software, Inc.
Traumasoft
Tyler Technologies
Verint Systems Inc.
ZETRON
Zoll Medical Corporation
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