Business Process as a Service Market To Reach $154.3 Billion By 2030

Business Process as a Service Market Growth & Trends

The global business process as a service market size is estimated to reach USD 154.3 billion by 2030, expanding at a CAGR of 10.0% from 2025 to 2030, according to a new report by Grand View Research, Inc. BPaaS ensures faster time to market (TTM) and enhanced customer experience. It also offers start-to-end provision for various business processes such as managing accounting and finance databases, human resource and capital management, and customer services and support. These platforms help in optimizing capital expenditures and estimating operational expenses required at various stages of the business process.

Accounting and finance is expected to hold the largest share in the business process as a service market in 2025. Owing to the rising adoption of cloud solutions, focus on accounting and finance has increased so as to achieve proficiencies and rebalance expenses on the system. Large enterprises are expected to dominate the market by way of organization. These enterprises are mainly involved in systematic business operations as it helps increase efficiency. They have dedicated teams and resources to manage various business processes, ensure operational costs are reduced, and work toward bringing down the total cost of ownership. These benefits of BPaaS are also attracting small and medium enterprises to increase uptake.

The BFSI application segment is expected to hold the largest market share in 2025. This growth is attributed to rising the need to balance and optimize financial processes that help deliver revenue growth, improve margins, and expand cash flow.

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Business Process as a Service Market Report Highlights

• The global BPaaS market accounted for USD 85.5 billion in 2024 and is expected to expand at a CAGR of 10.0% from 2025 to 2030

• The large enterprise segment accounted for the largest revenue share in 2023

• The customer service and support segment is anticipated to experience the fastest CAGR from 2025 to 2030

• North America BPaaS market held the largest revenue share of 43.9% in 2023.

• Key players include Cognizant, Capgemini, TCS, Wipro, Genpact, Fujitsu, Accenture, and EXL.

Business Process as a Service Market Segmentation

Grand View Research has segmented the global Business Process as a Service market based on business process, organization size, application, and region:

Business Process as a Service Business Process Outlook (Revenue, USD Billion, 2018 - 2030)

• Human Resource Management (HRM)

• Accounting and Finance

• Sales & Marketing

• Customer Service and Support

• Procurement & Supply Chain Management

• Operations

• Others (Legal and R&D)

Business Process as a Service Organization Size Outlook (Revenue, USD Billion, 2018 - 2030)

• Small and Medium Enterprises

• Large Enterprises

Business Process as a Service Application Outlook (Revenue, USD Billion, 2018 - 2030)

• BFSI

• Telecom & IT

• Manufacturing

• E-commerce & Retail

• Healthcare

• Government

• Others

Business Process as a Service Regional Outlook (Revenue, USD Billion, 2018 - 2030)

• North America

  • U.S.

  • Canada

  • Mexico

• Europe

  • Germany

  • UK

  • France

• Asia Pacific

  • China

  • Japan

  • India

  • South Korea

  • Australia

• Latin America

  • Brazil

• Middle East and Africa (MEA)

  • UAE

  • South Africa

  • Saudi Arabia

List of Key Players in Business Process as a Service Market

• Accenture

• Capgemini

• Cognizant

• DXC Technology Company

• ExlService Holdings, Inc.

• Fujitsu

• Genpact

• HCL Technologies Limited

• IBM

• Infosys Limited

• NTT DATA Group Corporation

• Sutherland

• TATA Consultancy Services Limited

• Tech Mahindra Limited

• Wipro