Computer Aided Dispatch Market Size, Share & Trends Analysis Report By Component, By Vertical (Public Safety, Government & Defense, Transportation, Power & Utilities, Healthcare), By Region, And Segment Forecasts, 2023 - 2030

Market Size & Trends

The global computer aided dispatch market size was valued at USD 1.82 billion in 2022 and is expected to grow at a compound annual growth rate (CAGR) of 11.3% from 2023 to 2030. Rising emphasis on public safety, continued digitalization, and the emergence of connected devices are anticipated to drive market growth. The demand for computer-aided dispatch (CAD) systems is also expected to grow as government regulations and policies evolve and companies continue investing in innovation and advancements in CAD solutions. Moreover, public and private agencies' growing adoption of cloud-based CAD software is estimated to bolster global market growth.

The 911 operators and dispatchers use computer-aided dispatch solutions to record incident calls, arrange the dispatch, accurately dispatch the responders, and obtain updates on the location and status of responders on the field. Multiple law enforcement and other government agencies increasingly embrace CAD solutions to manage emergencies effectively. These agencies continue to focus on ensuring a quick response to threats associated with criminal activities and natural calamities. As a result, the adoption of CAD software is anticipated to witness steady growth over the forecast period.

Increasing adoption of computer-aided dispatch solutions to improve public safety and effectively manage dispatch operations drives market growth. The introduction of advanced CAD solutions is also encouraging its adoption across the globe. Moreover, the rapid increase in crime rates in various parts of the world is prompting several governments to spend aggressively on public safety solutions and ensure the optimum safety of the citizens. For Instance, in 2014, the Government of India announced an investment of around USD 52 million to deploy an integrated CAD platform in India.

Further, the COVID-19 pandemic raised concerns over public health safety globally and subsequently increased the demand for emergency health services significantly across the globe. Additionally, key players such as Tyler Technologies Inc. are significantly focusing on developing advanced computer-aided dispatch software with COVID-19 response features to provide improved emergency services during the pandemic. As a result, it is expected to boost the adoption of CAD solutions, especially for health emergency services, over the forecast period.

Conventionally, Public Safety Answering Points (PSAP), also called public safety radio systems and dispatch centers, were established and operated by standalone agencies. However, with the introduction and adoption of different CAD solutions across different agencies, dispatch systems, and the teams operating these systems are confronting incompatibility and interoperability issues. To overcome this problem, public safety agencies, especially in developed economies, are opting for a single point of contact. Such an approach would address the interoperability issues and reduce the overall operating costs incurred by these PSAPs. Thus, the rising consolidation of PSAPs is anticipated to hinder the global computer-aided dispatch market growth from 2023 to 2030.

CAD solutions act as human interfaces to push-to-talk (PTT) dispatch systems. CAD solutions thereby enable effective group communication among connected resources during mission-critical operations. Several facilities and agencies deploy CAD solutions for both operational and administrative purposes. CAD solutions are considered critical to mission-critical operations. They are generally deployed by public safety and first responder agencies, including police departments, crisis management centers, emergency medical service providers, fire departments, transport service providers, military forces, and federal agencies. The rising incidences of terror attacks worldwide are key factors propelling the demand for CAD solutions that help limit the damage post-terror attacks. The rising incidences of terrorist attacks and governments’ willingness to invest in developing robust communication infrastructure drive market growth.

The CAD platform would support features such as GIS-based call-taking and GPS-based police vehicle dispatch to assist with emergency calls. The project would showcase the capabilities of next-generation 911 (NG911) network standards, which help in identifying callers’ locations and exchanging information between dispatching centers and public safety agencies, including police departments, emergency medical services, fire departments, and disaster management teams, among others.

Moreover, having realized that people need immediate responses from law enforcement agencies, emergency medical services, and natural disaster management teams during critical situations, prominent market players, such as Motorola Solutions, Inc. and CentralSquare Technologies, have introduced CAD solutions that can help the public safety agencies in improving their responses by responding in real-time.

Component Insights

The software segment dominated the market with a revenue share of 64.1% in 2022. This high share is attributable to a wide preference for CAD solutions across various public safety components such as disaster management and healthcare emergencies. The demand for computer aided dispatch software across Fire, Police, and Emergency Medical Services (EMS) agencies is growing rapidly. As a result, it is anticipated to showcase remarkable growth in the software segment over the forecast period.

The surge in the adoption of CAD software solutions across several private and public agencies has increased the demand for various services associated with CAD solutions. These services include installation and integration, support, and training. Moreover, governments in emerging countries such as India, China, and Brazil invest heavily in deploying CAD software to provide high public safety. Thus, with the rising investments to deploy CAD solutions, the demand for associated services is expected to grow significantly over the forecast period.

The service segment is estimated to register the fastest CAGR of 12.2% over the forecast period. The computer aided dispatch market constantly evolves, with new features, integrations, and enhancements regularly introduced. Service providers stay up-to-date with the latest CAD technologies and developments, offering system upgrades, software updates, and maintenance services. Organizations can rely on these service providers to keep their CAD systems optimized, secure, and compatible with emerging technologies.

Vertical Insights

The public safety segment held the highest market share of 28.7% in 2022. This high share is attributed to several public safety departments across the globe deploying computer aided dispatch systems to achieve maximum efficiencies in dispatch operations. Increasing the use of CAD technology to ensure efficient dispatch services in verticals such as public safety, government, transportation, utilities, and healthcare, is expected to drive the growth. In 2019, the public safety vertical attained the largest market share among all vertical segments in the global market due to the high adoption of computer aided dispatch software for various public safety components such as fire safety, crime control, and other critical components. Also, increasing the employment of detectives and police officers is further estimated to boost segment growth over the forecast period.

Moreover, the demand for computer aided dispatch solutions has also witnessed a notable increase across other verticals such as transportation, government and defense, power and utilities, and healthcare. The healthcare segment is estimated to register the fastest CAGR of 12.6% over the forecast period. Owing to the soaring need to manage emergency medical services efficiently. Besides, computer aided dispatch solutions are also used for other healthcare facilities to accurately track staff involvement during incidents and dispatch work schedules to admitted and visiting patients. Moreover, the transportation segment is estimated to see significant growth in the global market owing to the rising demand for CAD solutions across airports and railway stations.

Regional Insights

North America accounted for the largest market share of 41.4% in 2022. It is attributed to the increasing demand for public safety solutions, changing regulations and policies, and the presence of advanced networking and communication infrastructure. Moreover, the presence of large market players and a high focus on investing in emergency services components by the federal government is expected to increase the adoption of CAD solutions in the region. Also, rising year-on-year defense spending in the U.S. is estimated to augment the country's CAD software adoption for defense components.

The U.S. dominated the regional market as modern computer-assisted dispatch systems allow public safety and law enforcement agencies to obtain real-time information on current incidents; state governments and public safety agencies are investing in modernizing their call management systems. For instance, Scotts Bluff County in Nebraska used computer-assisted dispatch systems across multiple public safety verticals to reduce response times and better serve citizens.

On the other hand, Asia Pacific is projected to demonstrate growth at the highest CAGR of 13.2% over the forecast period. Continued urbanization and evolving government policies encourage adopting emergency dispatch software in emerging economies. The constant communication and networking infrastructure rollout is also expected to drive the market over the forecast period. Additionally, local governments' growing focus and investments in deploying public safety software in emerging countries such as India are further anticipated to fuel the market growth from 2023 to 2030.

Key Companies & Market Share Insights

Prominent players significantly focus on mergers and acquisitions to boost their market share and geographical presence. For instance, In March 2019, Motorola Solutions, Inc. acquired Avtec, Inc. (U.S.), a leading provider of advanced dispatch solutions for commercial customers and public safety. This acquisition is expected to help Motorola Solutions, Inc. expand its public safety and commercial portfolios by allowing it to provide an end-to-end platform for clientele to coordinate resources, communicate, and secure their facilities.

The introduction of new computer aided dispatch solutions by leading players is anticipated to help these players to enhance overall revenue growth and product portfolios. For instance, in November 2022, Oracle introduced Oracle Public Safety Services, a cutting-edge technology platform dedicated to law enforcement agencies and first responders. This innovative platform offers a comprehensive suite of hardware and software solutions, aiming to eliminate data silos and reduce manual tasks. Oracle Public Safety Services equips first responders with the critical tools to make informed and objective decisions in time-sensitive situations by providing real-time information and enhancing situational awareness. This unified platform optimizes operational efficiency and enables rapid response, ensuring every second counts in emergencies.

Recent Developments

• In March 2023, Motorola Solutions' PremierOne computer-aided dispatch (CAD) software was successfully integrated by Peel Regional Police to strengthen safety measures for officers and the approximately 1.4 million residents in the Peel region. This cutting-edge CAD system, PremierOne, is pivotal in facilitating real-time communication and fostering better collaboration between dispatchers and field personnel. Its advanced capabilities enable the seamless sharing of time-sensitive and critical information among various agencies, leading to heightened operational efficiency and more effective response strategies.

• In February 2023, Zetron acquired GeoConex, a long-standing computer-aided dispatch (CAD) solution partner. This strategic acquisition aims to enable closer integration between the two companies’ respective 911 technologies, which complement each other. By joining forces, Zetron and GeoConex will enhance their capabilities in delivering comprehensive CAD solutions for emergency services, further empowering efficient and seamless emergency response operations.

• In September 2022, Harris, a global software provider and acquirer focusing on vertical markets, expanded its public sector offerings by acquiring Cushing Systems Inc. (CSI), a leading public safety software provider. This strategic acquisition further enhances Harris' portfolio in the public sector domain, enabling them to provide comprehensive and advanced solutions for public safety organizations. By incorporating CSi's expertise and software solutions, Harris aims to strengthen its position as a trusted provider of innovative software solutions tailored specifically for the public safety sector.

• In August 2022, Mark43, a cloud-native public safety software provider, announced a groundbreaking partnership with the Tennessee Highway Patrol (THP), a Tennessee Department of Public Safety and Homeland Security division, to introduce integrated Computer-Aided Dispatch (CAD) and mobile capabilities. Implementing Mark43's CAD system will encompass many advanced features, including a mobile dispatch application, powerful analytics tools, and multiple user interfaces. This collaborative effort marks a significant step forward in leveraging cutting-edge technology to bolster public safety and optimize emergency response operations to benefit the communities served.

Computer Aided Dispatch Market Report Scope

Global Computer Aided Dispatch Market Report Segmentation

This report forecasts revenue growth at global, regional, and country levels and provides an analysis of the latest industry trends in each of the sub-segments from 2017 to 2030. For this study, Grand View Research has segmented the global computer aided dispatch market based on component, vertical, region:

• Component Outlook (Revenue, USD Million, 2017 - 2030)

  • Software

    • On-premise

    • Cloud-based

  • Services

• Vertical Outlook (Revenue, USD Million, 2017 - 2030)

  • Public Safety

  • Government & Defense

  • Transportation

  • Power & Utilities

  • Healthcare

  • Others

• Regional Outlook (Revenue, USD Million, 2017 - 2030)

  • North America

    • U.S.

    • Canada

  • Europe

    • UK

    • Germany

    • France

  • Asia Pacific

    • China

    • Japan

    • India

    • Australia

    • South Korea

  • Latin America

    • Brazil

    • Mexico

  • Middle East and Africa

    • Saudi Arabia

    • South Africa

    • UAE